Lecture 2 Flashcards
(16 cards)
The forces that affect management and organization
social, political, economic
classical perspective
takes a rational, scientific approach to management and seeks to turn organizations into efficient operating machines
Scientific management and bureaucratic organizations
Humanistic perspective
Emphasizes understanding human behaviors, needs, attitudes in the workplace
Maslows, Theory X and Y
Maslows Hierarchy of needs
A motivational theory in psychology used in organization
Lower-order needs take priority and they need to be satisfies befor higher-order needs are activated.
Hierarchy stairs
Self-actualization needs
esteem needs
belongingness needs
safety needs
physiological needs
Theory x and y
X: employees only come to work to earn a living
y: employees come to work because they want to
systems thinking
organizations exist in ecosystems where everything is interconnected
System, subsystem, synergy
contingency view
organization structure should depend upon industry and other variables
elements of quality management
employee involvement
focus on the customer
benchmarking
continuous improvement
innovative management - thinking for a changing world
management ideas trace their roots to historical perspectives and new ideas continues to emerge to meet the changing needs and difficult times
managing the technology - driven workplace
-social media programs
- customer relationship management
-outsourcing
-supply chain management
contemporary management tools
-e business
-decentralization
-customer relationship management
-virtual organization
-empowerment
-re engineering
organizational performance
organization
organizational effectiveness
organizational efficiency
the process of management
Planning, Organizing, Leading, Controlling
from Resources
to Performance
management skills
conceptual, human, technical
top reasons of management failure
ineffective communication
old habits
trustworthiness
cooperation & teamwork
