Lecture 3

Question 1

nonverbal %

Answer 1

65-93%

Question 2

remember %

Answer 2

10% see
30-40% see hear
90% see hear do
40% incorrect after time

Question 3

80/20 principle

Answer 3

Pareto principle
80% communication with others and 20% communication in the form of reading and writing

Question 4

managers - prevent misunderstanding

Answer 4

Communication, sender and receiver does not understand each other
No interaction creates these between co-workers

Question 5

builiding career resilience, p & o

Answer 5

Personal perspective: develop coping mechanisms
-self efficacy
-self esteem
-competence & skills
-confidence
-realistic optimism

Organizational perspective: build open communication climate
-recognize issues if there are any and act upon them
-offer training
-develop trust and transparency. inform all involved across departments

Question 6

Maslows

Answer 6

Fulfillment off the job, need hierarchy and fulfillment on the job

Question 7

erg theory

Answer 7

individuals can move ip and down the hierarchy of needs
-existence needs -> well being
-relatedness needs -> satisfactory relationships
-growth needs -> develop human potential, desire for personal growth and increase competence

Question 8

goal-setting theory

Answer 8

Specific targets and goals to work towards increase motivation
-goal specificity
-goal difficulty
-goal acceptence

Question 9

value of teams

Answer 9

individual commitment to a group effort

Question 10

A group

Answer 10

• A group of Me’s
  -one strong leader
• discusses, decides and delegates work to individuals
• runs efficient meeting
• sets identical purpose for group and organization

Question 11

A Team

Answer 11

• A we team
• shares leadership roles
• team members holds accountable to each other
• meetings that encourage open communication & problem solving
• discusses, decides and shares work

Question 12

effective team

Answer 12

• creativity and innovation
  -speed of response
  -higher productivity and lower costs
  -enhanced motivation and satisfaction

Question 13

the dilemma of teams

Answer 13

-give up independence
-free riders
- can be disfucntional

Question 14

A disfunctional team

Answer 14

lack of trust
fear of conflict
lack of commitment
avoidance of accountability
inattention to results

Question 15

A functional team

Answer 15

trust
healthy conflict
commitment
accountability
result-oriented team

Question 16

virtual team

Answer 16

meet online most
uses technology
work towards goals together