lesson 5 - consumer protection

Question 1

what is the definition of unconscionable conduct?

Answer 1

unreasonable and often illegal business practices

This refers to actions that are not just unfair but also violate established legal standards.

Question 2

what are scams?

Answer 2

illegal deceptive schemes

Scams typically involve tricking individuals into giving up money or personal information.

Question 3

define rip-offs

Answer 3

overcharging or swindling consumers

This involves charging more than what a product or service is worth.

Question 4

name one key law related to consumer protection

Answer 4

Competition and Consumer Act 2010 (Cth)

This act aims to promote fair trading and competition.

Question 5

name another key law related to consumer protection

Answer 5

Fair Trading Act 1987 (NSW)

This law focuses on protecting consumers from unfair trading practices in New South Wales.

Question 6

what is an example of an unethical practice involving false information?

Answer 6

false/misleading information

This can include advertising that misrepresents a product or service.

Question 7

what does ‘bait and switch’ refer to?

Answer 7

advertising one product and switching to a more expensive one

This tactic misleads consumers into purchasing a different product than what was advertised.

Question 8

what are unsolicited goods?

Answer 8

sending items not wanted, then requesting payment

This practice involves sending products to consumers without their consent.

Question 9

define pyramid schemes

Answer 9

illegal schemes based on recruitment rather than product sales

These schemes promise profits primarily for recruiting others rather than from legitimate sales.