lesson 7 - legal rights and responsibilities of consumers

Question 1

what are some consumer rights?

Answer 1

• safe products, tested and with proper usage instructions
• accurate product descriptions and clear labelling (eg. ingredients)
• full disclosure of sale terms (eg. credit terms)
• consumer guarantees and warranties must be honoured (refunds/exchanges on faulty goods)

Question 2

what does the competition and consumer act 2010 protect consumers against?

Answer 2

• misleading advertising
• unconscionable conduct
• misrepresentation of products
• unfair trade practices
• false claims

Question 3

what does the australian consumer law do?

Answer 3

• provides automatic consumer guarantees (goods must be of acceptable quality, fit for purpose, match description, come with warranties, etc.)

Question 4

what are the consumer responsibilities?

Answer 4

• pay the correct price
• buy from legal/ethical sources
• accept most of the risk in purchases