lesson 8 - organisations which provide assistance for consumers Flashcards
(10 cards)
1
Q
what does NSW fair trading do?
A
- ensures product safety and price accuracy
- warns against scams
- assists with complaint resolution
- ensure sales, scanners and petrol pumps used to price products are correct
2
Q
what does ombudsman do?
A
handles complaints between consumers and businesses (especially telecoms, finance, insurance)
3
Q
what does the ACCC (Australian Competition and Consumer Commission) do?
A
- watchdog on pricing of goods and services
- educate consumers on rights and responsibilities
- investigate if businesses are misleading customers
- report whether businesses are doing something they shouldn’t
4
Q
what does the ASIC (Australian Securities and Investments Commission) protect?
A
protect consumers in areas of:
- consumer credit
- investment
- life and general insurance
- superannuation
- bankruptcy
5
Q
what does CHOICE do?
A
- provides consumer information and comparisons
- non profit
- introduction and improvement of customer legislation
- comparative tests on products
6
Q
what organisation would you call for a phone complaint?
A
ombudsman
7
Q
what organisation would you call for product comparison?
A
CHOICE
8
Q
what organisation would you call for faulty scales?
A
NSW fair trading
9
Q
what organisation would you call for legal advice?
A
ACCC
10
Q
what organisation would you call for misleading insurance info?
A
ASIC
