Lesson 8

Question 1

List eleven (11) principles for engaging conflict

Answer 1

a) Create a context for conflict
b) Be honest with yourself
c) Handle conflicts at the lowest level possible
d) Grade conflicts
e) Determine what is truly at stake
f) Involve the other side in the solution
g) Be open to creating new possibilities
h) Allow people to save face
i) Do not misuse power
j) Stay in control
k) Look to the future

Question 2

What can help resolve and even prevent conflicts?

Answer 2

Routine communication

Question 3

Those who are best at holding crucial confrontations do what?

Answer 3

Make good use of praise between confrontations

Question 4

In order to preserve your underlying interests, what might you need to do?

Answer 4

Forego your position (pre-defined solution)

Question 4

What should you do before confronting a conflict?

Answer 4

Evaluate its severity and extent

Question 5

True collaboration can only occur under what circumstances?

Answer 5

When all sides fully understand the interests of the other parties

Question 6

What sort of language should you use to invite people into the solution?

Answer 6

First-person plural language (e.g. “Can we talk?” vs “I need to talk to you”

Question 7

List four (4) major obstacles that inhibit the inventing of an abundance of options

Answer 7

a) Premature judgement
b) Searching for the single answer
c) The assumption of a fixed pie
d) Thinking that “solving their problem” is the problem

Question 8

What are more important than conflicts?

Answer 8

Relationships