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Flashcards in License To serve Deck (67):
0

What is the restaurants address and cross streets

2699 west main
Cross streets are Ross lane and lazier lane

1

What is the restaurants phone number

541 776 3050

2

What is the restaurants hours

Sunday through Thursday 11:30 to 9
Friday and Saturday 11:30 to 10

3

What is the ORG phone greeting

Thank you for calling the original roadhouse grill Medford, this is Nathan, how may I help you

4

What does t.e.a.m. Stand for

Together everyone achieves more

5

What does l.a.s.t.stand for?

Listen
Apologize
Solve
Thank

6

Gusts must be greeted in how many minutes

One

7

The legal drinking age is

21

8

What are legally accepted id's

State issued drivers license
State issued ID card

9

Ask to see I'd from anyone that looks under how old

30

10

With in how many minutes should you do a quality check

2-3

11

Table maintenance is who's responsibility

Servers and bartender show many yeast rolls and homey butters for a party of 4

12

How many rolls and honey butter for a table of four

4 rolls and one butter

13

How many rolls and butter for a table of 6

6 rolls and 2 butters

14

Suggestive selling is important why?

It helps us provide better service to our guests
It increases sales and therefore tips
It helps ensure our guests have an enjoyable dining experience

15

Up selling is what

Suggesting an upgrade to a higher quality version of the food item ordered

16

What would you say to a guest who asks your opinion about a dish you personally dislike

Point out the positives about the dish
Suggest another item that you like
Use quality statements like " it's one of our most popular items"

17

When taking the order always?

Suggest specific items
Repeat the order to the guest
Clarify their choices

18

A 15% gratuity is added when

It is never automatically added

19

Phasing is

The process of releasing serves from taking new tables as business levels decline

20

Removing dishes, glasses, sauces/ condiments no longer needed, unused utensils etched is a example of what?

Good table maintainer
Pre-bussing
Good service

21

It is illegal to serve alcohol to?

Minors
Individuals who are already intoxicated

22

B.a.c. Stands for

Blood alcohol concentration

23

The _________ is one of the most reliable systems used to help monitor a guests alcohol consumption

Traffic light system

24

How quickly can the liver metabolize alcohol

One drink per hour

25

To indicate a table has been greeted deliver their what?

Peanuts and side plates

26

What are 2 signature menu items

Baby back ribs
Bison rib eye

27

What are 2 of our saloon specialtys

Hilly billy punch
Bootlegger tea

28

The guests may not always be right but he is _______ our guest

Always

29

In order to be 100% menu guru you must know the 4 p's

Portion
Preparation
Presentation
Price

30

What is the ORG mission statement

Excellent food, in a fun , casual atmosphere, one guest, one steak one smile at a time

31

True or false
It is a managers responsibly to phase servers off the floor when business levels begin to slow

True

32

True or false
Before leaving the food pick up window you should always spike your ticket

True

33

True or false
You must wash your hands immediately after sneezing, coughing, touching your hair, nose, mouth, eyes, etc before handling food

True

34

True or false
All entrees are automatically served al carte

False

35

True or false
You should always inform your guests of additional charges

True

36

True or false
After you sent the order to the kitchen, you can not void an item. You must notify a manager

True

37

True or false
The table should be cleared of all unused items prior to presenting the check at dinner time

True

38

True or false
You have just taken an order and notice that you have hot food up. You should ring the order into the pos, then run the food

False

39

True or false
Business checks are accepted however personal checks are not

False

40

Always ask the guests permission before clearing dishes

True

41

True or false
The alcohol content in a 12 oz beer is the same as Ina 6oz glass of wine

False

42

True or false
The best way to judge a guests intoxication level is through careful observation of their behavior NAND changes in their behavior

True

43

True or false
If you are presented with a false id, confiscate the id and give it to the MOD immediate

False

44

True or false
Taking a cold shower and drinking coffee helps the liver metabolize the alcohol more quickly

False

45

What forms of payments do we accept

Cash. Diners club
Visa. Gift certificates/ gift cards
MasterCard
Us travelers checks
Discover card
American Express

46

What is the order of ORG service

Greet them like family
Wet their whistle
Take their order
Serve the apps
Toss the greens
Serve the entrees
Quality check
Sweeten the pot
Drop the check
Thank and invite them back

47

What is the correct alcohol pour in ounces for
Single liquor/ regular mixed drink

1. 1/4 oz

48

What is the correct alcohol pour in ounces for
Martins/up/rocks

2 oz

49

What is the correct alcohol pour in ounces for
Two liquor drink

1. 1/2 oz

50

What is the correct alcohol pour in ounces for
Shot

1. 1/4 oz

51

What is the correct alcohol pour in ounces for
Three plus liquor drink

2 oz

52

What is the correct alcohol pour in ounces for
32 oz saloon specialty

3 oz

53

What is the correct alcohol pour in ounces for
Glass of wine

6.5 oz

54

What is the proper procedure for serving a double

Additional shot is charged at full price and served on the side

55

List three bottled beers we serve

Bud
Bud light
Doors light

56

What would you do if a guest orders a drinking you do not know anything about the drink ordered

Write down the name of the drink and ask a manager or bartender about the drink. If the bartender has never heard of the drink ask the guest what is in the drink and if ORGas the ingredients we will make it

57

What is the well liquor

Vodka fleishman
Gin monarch
Tequila puerto viarta
Bourbon beams 8 star
Scotch clan mcgreggor
Rum Castillo

58

House and upsell
Chardonnay

House. Domino
Upsell handcraft

59

House and upsell

Cabernet Sauvignon

House domino
Upsell chateau st Michelle

60

House and upsell


Merlot

House domino
Upsell Columbia crest

61

Draft beers

Widmere hef. Normally roadhouse
Mirror pond pale ale. Normally roadhouse amber
Black butte porter
Bud
Bud light
Coors light
Shock top Belgium white
Jubale ale
10 barrel IPA

62

What are the ingredients for
Hill billy punch

Peach schnapps, amaretto, cruzado rum, cranberry juice, sweet and sour, sprite

63

What are the ingredients for
Roadhouse golden Rita

Sauna gold tequila, Christian brothers brandy, triple sec, sweet and sour, sprite, grand monarch

64

What are the ingredients for
Bootlegger tea

Well vodka, cruzado rum, triple sec, sweet and sour, sprite

65

What are the ingredients for
Roadhouse koolaid

We'll vodka, melon liqueur, amaretto, sweet and sour, cranberry juice, sprite

66

Name 5 things we do at ORG which is part of our culture

Friendly staff
Fresh baked yeast rolls
Peanut on the floor
Hand cut steaks
Grill masters
The show
Mesquite grilled
Juke box
Country
Classic rock
Fun and casual dancing