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Flashcards in Host Deck (51):
0

What is the restaurant's address and nearest cross streets

2699 west Main Street
Nearest cross roads of
Lazier lane and Ross lane

1

What is the restaurants phone number

541 776 3050

2

What are the restaurant's hours of operation

Sunday - Thursday. 11:30 to 9
Friday and Saturday. 11:30 to 10

3

What is the original roadhouse greeting

Thank you for calling the original roadhouse grill Medford. This is nathan, how may I help you.
Or
Always having fun at the original roadhouse grill Medford, how may I help you
Or something similar

4

What does t.e.a.m stand for

Together everyone achieves more

5

What are the steps of hosting in the proper order

Greet them like family
How many in the party
Take their name and give a time quote for wait
Seat them
Thank and invite them back

6

All incoming calls must be answered in how many rings

3

7

The maximum amount of time a caller may be placed on hold is ?

30 seconds

8

After you take the guest's name for the wait list, you should?

Smile and let the guest know that we will call them as soon as their table is ready
And
Smile and direct the guest to the bar or waiting area

9

Phasing is what

The process of releasing servers from taking new tables as business levels decline

10

What does l.a.s.t. Stand for

Listen
Apologize
Solve
Thank

11

The host is the ________ and _______ impression of original roadhouse to the guest

First and last

12

Restroom checks are completed every?

15 to 30 minutes

13

Before marking a party as a no show call them how many times

3 times

14

Jenny and Norman are approaching the front entrance of the restaurant. As they are about to reach the door you what?

Open the door for them if you have the opportunity
And
Smile and greet/acknowledge them in a warm and friendly manner

15

An appropriate greeting for Jenny and Norman is

Hi, welcome to the roadhouse, how many for lunch today

16

When taking jenny and Norman to the table be sure to what?

Walk at a moderate pace
Check to be sure they are behind you
Engage them in friendly conversation

17

When seating the table be sure to what?

Present their menus once they are seated
Tell them the soup of the day
Tell them the feature of the day

18

Prior to leaving the table be sure to what?

Let the guest know the name of the servers
Wish jenny and Norman an enjoyable meal

19

Jenny and Norman are leaving. What will you do now?

Say good bye
Smile and ask how they enjoyed their meal
Think them and invite them to return

20

True or false
The guest's clothing is a good descriptor to use when filling in the wait list

True

21

True or false
A 15% gratuity will automatically be added to large parties

False

22

True or false
Reservations for large parties must be referred to a manager

True

23

True or false
You must get a manager to check the balance of an e-card

True

24

True or false
In order to lessen the waiting time for a large party, you may ask if they would be willing to split into smaller groups

True

25

True or false
When running a wait list over quoting is as bad as under quoting

True

26

True or false
Lost and found items are kept at the host stand

False

27

True or false
The guest can hear you smile when answering the phone

True

28

True or false
It's ok for a staff member to receive a personal phone call while at work

False

29

True or false
You should greet all guests by opening the door if possible

True

30

True or false
Always plan ahead. Know what table/station is the next to be seated

True

31

True or false
It is the servers responsibility to get high chair sand booster setae for their tables

False

32

True or false
It's ok to seat a servers station with two tables in a row if necessary

True

33

What is the ORG mission statement

Excellent food, in a fun, casual atmosphere, one guest, one steak, one smile at a time

34

What a the ORG take out steps of service

Greet them like family
Take their order
Repeat the order and give a time quote
Ring in the order
Pack it up
Verify the order with the guest
Present the check and process payment
Thank the guest

35

For all phone in take out orders be sure to get the guests what before taking the order?

Name
Phone number

36

After taking the order carefully___________ the order to the guest including all modifications and special instructions to ensure accuracy. Quote an estimated _______ when the order will be ready. Always ______the guest for the order

Repeat
Time
Thank

37

Pack______ and ________ food separately

Hot and cold

38

True or false
When pacing the order, check off each item on the chit as you lace it in the bag

True

39

True or false
Automatically pack utensils and condiments if you didn't ask the guest what they want/need

False

40

True or false
It is not necessary to use a take out order form when taking the order

False

41

True or false
Verify the contents of each bag/ container with the guest when they come to pick up their order

True

42

True or false
All dressings, sauces and butter/sour cream etc are packed on the side

True

43

True or false
Always inform the guest of any additional charges

True

44

True or false
Grill 2 go orders are only delivered to the guests car on request only

False

45

Name 2 signature dishes

Q

46

What beverage would you suggests

Q

47

What dessert would you suggest

Q

48

Explain the reservation/call ahead system

Q

49

What forms of payment do we accept

Cash. Visa. MasterCard
Us travelers check. Discover card
American Express. Diners club
Gift certificates/cards

50

Name 5 things that is apart of ORG culture

Q