LO4

Question 1

What are some examples of best practice?

Answer 1

• being non-judgemental
• respecting the views, choices and decisions of individuals who require care and support
• anti-discriminatory practice
• using effective communication
• following agreed ways of working
• valuing diversity

Question 2

what does it mean to be non-judgemental?

Answer 2

• not making assumptions
• using empathy to see things from their pov
• being open-minded and accepting
• being respectful of their feelings, experiences and values

Question 3

What does it mean to respect the views, choices and decisions of individuals who require care and support

Answer 3

• care that meets the individual
• providing person-centred care
• individuals feeling valued and supported
• raising self-esteem

Question 4

What does it mean to use effective communication?

Answer 4

• using vocab that could be understood, age appropriate
• using specialist methods if required - sign language
• active listening - demonstrating interest in and responsiveness to what the person is saying

Question 5

What does it mean to follow agreed ways of working?

Answer 5

following an organisations policies and procedures so that care provided is appropriate, correct and safe

Question 6

how can providing training and professional development opportuntiies for staff lead to better standards of care?

Answer 6

• ensures staff are up to date with legisaltion and correct procedures to follow
• the care certificate ensures new care workers know hoe to provide quality care and have an understanding of equality, rights and diversity, for example.

Question 7

what is mentoring?

Answer 7

a manager shares their knowledge and skills with another person to enable them to develop their skills and improve their practice

Question 8

what is monitoring?

Answer 8

checking the progress or quality of care practice over time; can involve observations, questionaires or feedback forms.

Question 9

what is performance management?

Answer 9

ongoing process between a care worker and their manager - one or two meetings over time to provide feedback on performance and to identify targets for improvement

Question 10

how can staff meetings lead to better standards of care?

Answer 10

opportunity to share best practice and discuss what went well
- concerns can be shared, issues raised and problems solved
- reminders of policies or procedures can be given

Question 11

reasons care workers may not choose to raise a concern:

Answer 11

• worried they might loose their job
• fear of victimisation
• difficult to prove/lack of evidence
• dont want to get involved

Question 12

Explain how providing mentoring for staff in care settings helps to promote good practice:

Answer 12

• provides experienced professional guidance for less experienced practitioners
• feedback is relevant to care setting and role of staff

Question 13

what actions can be taken to challenge at the time of discrimination?

Answer 13

• speak to individual and explain how they are discriminating to raise awareness
• report to senior staff / management
• ask them to reflect on their actions / what they have said

Question 14

what actions can be taken to challenge discrimination afterwards through procedures:

Answer 14

• show the individual the relevant policy. e.g bullying, confidentiality, equal opportunity
• discuss at senior management level so they can adress the issue with training/ displinary action to raise awareness of the severity

Question 15

what actions can be taken to challenge discrimination through long-term proactive campainging

Answer 15

• run sessions and workshops about the values of care
• send the individual on an equality and diversity course

Question 16

how to deal with conflict:

Answer 16

• active listening
• being calm and objective
• showing empathy
• actively look for solutions

Question 17

what does ‘whistleblowing’ mean?

Answer 17

raising concerns about poor practice with the management at the highest level or outside authority (CQC)