M2 Definition to item Flashcards Preview

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Flashcards in M2 Definition to item Deck (23)
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1
Q

What is the term for the following definition?

A set of specialized organizational capabilities for enabling value for customers in the form of services

A

Service management

2
Q

What is the term for the following definition?

The perceived benefits, usefulness, and importance of something

A

Value

3
Q

What is the term for the following definition?

A person or a group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives

A

Organization

4
Q

What is the term for the following definition?

The role that defines the requirements for a service and takes responsibility for the outcomes of service consumption

A

Customer

5
Q

What is the term for the following definition?

The role that uses services

A

User

6
Q

What is the term for the following definition?

The role that authorizes budget for service consumption

A

Sponsor

7
Q

What is the term for the following definition?

A generic term to simplify descriptions in a service relationship structure for customer, user and sponsor

A

Service Consumer

8
Q

What is the term for the following definition?

A means of enabling value co-creation by facilitating outcomes that customers want to achieve without the customer having to manage specific costs and risks

A

Service

9
Q

What is the term for the following definition?

A configuration of an organization’s resources designed to offer value for a consumer

A

Product

10
Q

What is the term for the following definition?

A service provided to address the needs of a target consumer

A

Service offering

11
Q

What is the term for the following definition?

Things that are transferred from the provider to the consumer, with the consumer taking responsibility for future use

A

Goods

12
Q

What is the term for the following definition?

Resources granted to consumers under agreed terms; they remain under the control of the provider

A

Access to resources

13
Q

What is the term for the following definition?

Actions performed to address a consumer’s need; they are performed by the provider in agreement with the consumer

A

Service actions

14
Q

What is the term for the following definition?

A cooperation between a service provider and service consumer

A

Service relationship

15
Q

What is the term for the following definition?

Activities performed by an organization to provide services. Includes management of resources, configured to deliver the service, access to these resources for users, fulfilment of the agreed service actions, service performance management and continual improvement. It may also include the supply of goods

A

Service provision

16
Q

What is the term for the following definition?

Activities performed by an organization to consume services. Includes the management of the consumer’s resources needed to use the service, service use actions performed by users, and may include the receiving (acquiring) of goods.

A

Service consumption

17
Q

What is the term for the following definition?

Joint activities performed by a service provider and a service consumer to ensure continual value co-creation based on agreed and available service offerings.

A

Service relationship management

18
Q

What is the term for the following definition?

A tangible or intangible deliverable of an activity

A

Output

19
Q

What is the term for the following definition?

A result for a stakeholder enabled by one or more outputs

A

Outcome

20
Q

What is the term for the following definition?

The amount of money spent on a specific activity or resource

A

Cost

21
Q

What is the term for the following definition?

A possible event that could cause harm or loss, or make it more difficult to achieve objectives

A

Risk

22
Q

What is the term for the following definition?

The functionality offered by a product or service to meet a particular need

A

Utility

23
Q

What is the term for the following definition?

Assurance that a product or service will meet agreed requirements

A

Warranty