M4 Item to definition Flashcards
<p><strong>Describe the definition for </strong></p>
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<p><span><strong>Value</strong></span></p>
<p><span><strong>The perceived benefits, usefulness, and importance of something</strong></span></p>
<p><strong>Describe the definition for </strong></p>
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<p><span><strong>Guiding principle</strong></span></p>
<p><span><strong>A recommendation that guides an organization in all circumstances, regardless of changes in its goals, strategies, type of work or management structure. A guiding principle is universal and enduring.</strong></span></p>
<p><strong>Describe the definition for </strong></p>
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<p><span><strong>Focus on value</strong></span></p>
<p><span><strong>Everything that the organization does needs to map, directly or indirectly, to value for the stakeholders.</strong></span></p>
<p><strong>Describe the definition for </strong></p>
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<p><span><strong>Start where you are</strong></span></p>
<p><span><strong>Do not start from scratch and build something new without considering what is already available to be leverage.</strong></span></p>
<p><strong>Describe the definition for </strong></p>
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<p><span><strong>Progress iteratively with feedback</strong></span></p>
<p><span><strong>Do not attempt to do everything at once. Even huge initiatives must be accomplished iteratively.</strong></span></p>
<p><strong>Describe the definition for </strong></p>
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<p><span><strong>Collaborate and promote visibility</strong></span></p>
<p><span><strong>Working together across boundaries produces greater buy-in, more relevance, and increased likelihood of long-term success.</strong></span></p>
<p><strong>Describe the definition for </strong></p>
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<p><span><strong>Think and work holistically</strong></span></p>
<p><span><strong>No service stands alone. The outcomes achieved will suffer unless the organization works on the service as a whole, not just on its parts.</strong></span></p>
<p><strong>Describe the definition for </strong></p>
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<p><span><strong>Keep it simple and practical</strong></span></p>
<p><span><strong>If a process, service, action or metric fails to provide value or produce a useful outcome, eliminate it.</strong></span></p>
<p><strong>Describe the definition for </strong></p>
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<p><span><strong>Optimize and automate</strong></span></p>
<p><span><strong>Resources of all types, particularly HR, should be used to their best effect. Eliminate anything that is truly wasteful and use technology to achieve whatever it is capable of.</strong></span></p>
<p><strong>Describe the definition for </strong></p>
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<p><span><strong>Evaluate</strong></span></p>
<p><span><strong>The evaluation of the organization, its strategy, portfolios, and relationships with other parties.</strong></span></p>
<p><strong>Describe the definition for </strong></p>
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<p><span><strong>Direct</strong></span></p>
<p><span><strong>The governing body assigns responsibility for, and directs the preparation and implementation of, organizational strategy and policies.</strong></span></p>
<p><strong>Describe the definition for </strong></p>
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<p><span><strong>Monitor</strong></span></p>
<p><span><strong>The governing body monitors the performance of the organization and its practices, products and services.</strong></span></p>
<p><strong>Describe the definition for </strong></p>
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<p><span><strong>Practice</strong></span></p>
<p><span><strong>A set of organizational resources designed for performing work or accomplishing an objective.</strong></span></p>
<p><strong>Describe the definition for </strong></p>
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<p><span><strong>Plan (Value Chain Activity)</strong></span></p>
<p><span><strong>The purpose of this value chain activity is to ensure a shared understanding of the vision, current status, and improvement direction for all four dimensions and all products and services across the organization.</strong></span></p>
<p><strong>Describe the definition for </strong></p>
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<p><span><strong>Improve (Value Chain Activity)</strong></span></p>
<p><span><strong>The purpose of this value chain activity is to ensure continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management.</strong></span></p>
