M5 Definition of 7 ITIL Terms

Question 1

<p><strong>Which is the term for the following definition?</strong></p>

<p></p>

<p>Any financially valuable component that can contribute to the delivery of an IT product or service</p>

Answer 1

<p><span><strong>IT Asset</strong></span></p>

Question 2

<p><strong>Which is the term for the following definition?</strong></p>

<p></p>

<p>Any change of state that has significance for the management of a service or other configuration item (CI). Events are typically recognized through notifications created by an IT service, CI, or monitoring tool.</p>

Answer 2

<p><span><strong>Event</strong></span></p>

Question 3

<p><strong>Which is the term for the following definition?</strong></p>

<p></p>

<p>Any component that needs to be managed in order to deliver an IT service</p>

Answer 3

<p><span><strong>Configuration Item</strong></span></p>

Question 4

<p><strong>Which is the term for the following definition?</strong></p>

<p></p>

<p>The addition, modification, or removal of anything that could have a direct or indirect effect on services</p>

Answer 4

<p><span><strong>Change</strong></span></p>

Question 5

<p><strong>Which is the term for the following definition?</strong></p>

<p></p>

<p>An unplanned interruption to a service or reduction in the quality of a service</p>

Answer 5

<p><span><strong>Incident</strong></span></p>

Question 6

<p><strong>Which is the term for the following definition?</strong></p>

<p></p>

<p>A cause, or potential cause, of one or more incidents</p>

Answer 6

<p><span><strong>Problem</strong></span></p>

Question 7

<p><strong>Which is the term for the following definition?</strong></p>

<p></p>

<p>Known error A problem that has been analyzed but has not been resolved</p>

Answer 7

<p><span><strong>Known Error</strong></span></p>