# M4 Definition to Item Flashcards

<p><strong>What is the term for the following definition?</strong></p>

<p></p>

<p>The perceived benefits, usefulness, and importance of something</p>

<p><span><strong>Value</strong></span></p>

<p><strong>What is the term for the following definition?</strong></p>

<p></p>

<p>A recommendation that guides an organization in all circumstances, regardless of changes in its goals, strategies, type of work or management structure. A guiding principle is universal and enduring.</p>

<p><span><strong>Guiding principle</strong></span></p>

<p><strong>What is the term for the following definition?</strong></p>

<p></p>

<p>Everything that the organization does needs to map, directly or indirectly, to value for the stakeholders.</p>

<p><span><strong>Focus on value</strong></span></p>

<p><strong>What is the term for the following definition?</strong></p>

<p></p>

<p>Do not start from scratch and build something new without considering what is already available to be leverage.</p>

<p><span><strong>Start where you are</strong></span></p>

<p><strong>What is the term for the following definition?</strong></p>

<p></p>

<p>Do not attempt to do everything at once. Even huge initiatives must be accomplished iteratively.</p>

<p><span><strong>Progress iteratively with feedback</strong></span></p>

<p><strong>What is the term for the following definition?</strong></p>

<p></p>

<p>Working together across boundaries produces greater buy-in, more relevance, and increased likelihood of long-term success.</p>

<p><span><strong>Collaborate and promote visibility</strong></span></p>

<p><strong>What is the term for the following definition?</strong></p>

<p></p>

<p>No service stands alone. The outcomes achieved will suffer unless the organization works on the service as a whole, not just on its parts.</p>

<p><span><strong>Think and work holistically</strong></span></p>

<p><strong>What is the term for the following definition?</strong></p>

<p></p>

<p>If a process, service, action or metric fails to provide value or produce a useful outcome, eliminate it.</p>

<p><span><strong>Keep it simple and practical</strong></span></p>

<p><strong>What is the term for the following definition?</strong></p>

<p></p>

<p>Resources of all types, particularly HR, should be used to their best effect. Eliminate anything that is truly wasteful and use technology to achieve whatever it is capable of.</p>

<p><span><strong>Optimize and automate</strong></span></p>

<p><strong>What is the term for the following definition?</strong></p>

<p></p>

<p>The evaluation of the organization, its strategy, portfolios, and relationships with other parties.</p>

<p><span><strong>Evaluate</strong></span></p>

<p><strong>What is the term for the following definition?</strong></p>

<p></p>

<p>The governing body assigns responsibility for, and directs the preparation and implementation of, organizational strategy and policies.</p>

<p><span><strong>Direct</strong></span></p>

<p><strong>What is the term for the following definition?</strong></p>

<p></p>

<p>The governing body monitors the performance of the organization and its practices, products and services.</p>

<p><span><strong>Monitor</strong></span></p>

<p><strong>What is the term for the following definition?</strong></p>

<p></p>

<p>A set of organizational resources designed for performing work or accomplishing an objective.</p>

<p><span><strong>Practice</strong></span></p>

<p><strong>What is the term for the following definition?</strong></p>

<p></p>

<p>The purpose of this value chain activity is to ensure a shared understanding of the vision, current status, and improvement direction for all four dimensions and all products and services across the organization.</p>

<p><span><strong>Plan (Value Chain Activity)</strong></span></p>

<p><strong>What is the term for the following definition?</strong></p>

<p></p>

<p>The purpose of this value chain activity is to ensure continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management.</p>

<p><span><strong>Improve (Value Chain Activity)</strong></span></p>