MAIN CSA Flashcards
(167 cards)
Reports can be created from which different places in the platform? (Choose two.)
A. List column heading
B. Metrics module
C. Statistics module
D. View / Run module
A. List column heading
D. View / Run module
Knowledge Base Search results can be sorted by which of the following? (Choose three.)
A. Most recent update
B. Popularity
C. Relevancy
D. Manager assignment
E. Number of views
A. Most recent update
C. Relevancy
E. Number of views
Correct Answer: ACE
Table Access Control rules are processed in the following order:
A. any table name (wildcard), parent table name, table name
B. table name, parent table name, any table name (wildcard)
C. parent table name, table name, any table name (wildcard)
D. any table name (wildcard), table name, parent table name
B. table name, parent table name, any table name (wildcard)
A REQ number in the Service Catalog represents`
A. the order number.
B. the stage.
C. the task to complete.
D. the individual item in the order.
A. the order number.
Which of the following is used to initiate a flow?
A. A Trigger
B. Core Action
C. A spoke
D. An Event
A. A Trigger
Which ServiceNow products can be used to discover and populate the CMDB? (Choose two.)
A. Discovery
B. IntegrationHub ETL
C. Finder
D. CMDB Plugin
E. CMDB Integration Dashboard
A. Discovery
B. IntegrationHub ETL
Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?
A. The CMDB contains data about tangible and intangible business assets
B. The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company
C. The CMDB archives all Service Management PaaS equipment metadata and usage statistics
D. The CMDB contains ITIL process data pertaining to configuration items
A. The CMDB contains data about tangible and intangible business assets
Which statement is true about business rules?
A. A business rule must run before a database action occurs
B. A business rule can be a piece of Javascript
C. A business rule must not run before a database action occurs
D. A business rule monitors fields on a form
B. A business rule can be a piece of Javascript
Which of the following are a type of client scripts supported in ServiceNow? (Choose four.)
A. onSubmit
B. onUpdate
C. onCellEdit
D. onLoad
E. onEdit
F. onChange
G. onSave
A. onSubmit
C. onCellEdit
D. onLoad
F. onChange
Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)
A. Service Processes
B. User Permissions
C. Tables and Fields
D. A Database
E. The Dependency View
A. Service Processes
C. Tables and Fields
D. A Database
E. The Dependency View
What is a formatter? Select one of the following.
A. A formatter allows you to configure applications on your instance
B. A formatter is a form element used to display information that is not a field in the record
C. A formatter allows you to populate fields automatically
D. A formatter is a set of conditions applied to a table to help find and work with data
B. A formatter is a form element used to display information that is not a field in the record
When searching using the App Navigator search field, what can be returned? (Choose four.)
A. Names of Applications and Modules
B. Names of Modules
C. Names of Applications
D. Favorites
E. History Records
F. Titles of Dashboard Gauges
A. Names of Applications and Modules
B. Names of Modules
C. Names of Applications
D. Favorites
Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.)
A. Banner Image
B. Record Number Format
C. Browser Tab Title
D. System Date Format
E. Form Header Size
A. Banner Image
C. Browser Tab Title
D. System Date Format
When working on a form, what is the difference between Insert and Update operations?
A. Insert creates a new record and Update saves changes, both remain on the form
B. Insert creates a new record and Update saves changes, both exit the form
C. Insert saves changes and exits the form, Update saves changes and remains on the form
D. Insert saves changes and remains on the form, Update saves changes and exits the form
B. Insert creates a new record and Update saves changes, both exit the form
How is the Event Log different from the Event Registry?
A. Event Log contains generated Events, the Event Registry is a table of Event definitions
B. Event Log is formatted in the Log style, the Event Registry displays different fields
C. Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day (24hour period)
D. Event Log is the same as the Event Registry
A. Event Log contains generated Events, the Event Registry is a table of Event definitions
What is a Dictionary Override?
A. A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update
B. A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services
C. A Dictionary Override is a task within a flow that requests an action before the flow can continue
D. A Dictionary Override sets field properties in extended tables
D. A Dictionary Override sets field properties in extended tables
What is a characteristic of importing data into ServiceNow?
A. An existing Transform Map can be used one time on the same import set
B. Coalesce fields are used only after running Transform
C. Any user can manage and set up import sets
D. An existing Transform Map can be used multiple times on the same import set
D. An existing Transform Map can be used multiple times on the same import set
How are Workflows moved between instances?
A. Workflows are moved using Update Sets
B. Workflows are moved using Transform Maps
C. Workflows are moved using Application Sets
D. Workflows cannot be moved between instances
A. Workflows are moved using Update Sets
Access Control rules may be defined with which of the following permission requirements? (Choose three.)
A. Roles
B. Conditional Expressions
C. Assignment Rules
D. Scripts
E. User Criteria
F. Groups
A. Roles
B. Conditional Expressions
D. Scripts
How do you make a list filter available to everyone?
A. Make active, assign a name, and save
B. Assign a group, set visibility, and save
C. Assign a name, set visibility, and save
D. Make active, set visibility, and save
C. Assign a name, set visibility, and save
Which of the following is used to categorize, flag, and locate records?
A. Search
B. Favorites
C. Tags
D. Bookmarks
C. Tags
When creating a global custom table named abc
, what is the table name that is automatically assigned by the platform?
A. snc-abc
B. abc
C. u-abc
D. sys-abc
C.u-abc
Access Control rules may provide access security for which of the following database objects?
A. For a specific role, group, or user
B. For a specific row, column, or table
C. For specific groups
D. For a specific CMDB Configuration item
B. For a specific row, column, or table
What is the primary application used to load data into ServiceNow?
A. Service Level Management
B. Configuration
C. System Import Sets
D. System Update Sets
C.System Import Sets