Management Competency Framework Flashcards
Continuous Learning and self development
Set personal development targets which focus on behavioral improvements as much as professional and technical skills
Communication
Respond quickly to the needs of an audience and to their reactions and feedback
Demonstrate confidence, conviction and competence as a presenter
Cross-cultural sensitivity
Actively promote diversity in working groups.
Act as a facilitator on different values, social norms, beliefs and perspectives.
Leverage different views in decision making.
Create a work environment in which cultural differences are understood and valued as a strength.
Customer centricity
Apply customer centric approach and empathetic methodology to develop customer or stakeholder solutions to improve their experience.
Systematically evaluate all decisions and initiatives to maximize customer / stakeholder benefits / value added.
Ethics and integrity
Lead by example and instill the right balue to the teams.
Results orientation
Regularly evaluate and measure objectives.
Translate organizational objectives into concrete outcomes.
Anticipate possible conflicts in goals and discuss expectations and constraints in advance.
Celebrate and recognize own and team achievements.
Work beyond boundaries of own organizational identity and in partnership with others to achieve organizational goals.
Oversee the development and delivery of work plans and take responsibility achieving them.
Team collaboration
Leverage the strengths of the team and identify the weaknesses .
Understand, value and incorporate other people’s needs. Proactively seek their contribution and perspective.
Encourage and facilitate cross-teams work.
Continuous improvement
Encourage self and others to search for ways that improve organizational performance.
Advise and mentor others on creating and implementing improvement plans to reflect evolving market conditions and emerging technologies.
Managing change and transition
Encourage a culture that is open and responsive to change for the benefit of the organization.
Support the change across all hierarchical levels.
Ensure that the change is sustained and further developed.
Provide the right conditions and resources for team to embrace change and transformation.
Shift strategy or approach in response to changing needs, unexpected situations , feedback and changes to an established plan.
Coaching and developing
Ask questions, challenge to bring team outside of their comfort zone.
Help team members to come up with their own answers rather than solving problems for them.
Help team members to identify areas for improvement and development.
Motivate others to deliver best possible results.
Guides individuals and teams based on one’s own work experience when needed.
Delegate work to individuals based on their strengths and aspirations.
Empower others with the authority to accomplish tasks effectively.
Identify different aspirations and motives of others.
Coach others on mew tasks and development needs.
Collaborative team leadership
Engage team members to contribute to strategic objectives.
Proactively address the topic of well being regularly and understand resilience and risk factors to identify signs of burnout or non wellbeing.
Encourage a transversal way of working, leveraging full knowledge and skills in an organization wide manner to support overall objectives and support.
Encourage constructive conversations on mental health and self care.
Apply reflective practices and supervision, discuss solutions and proactively seek support.
Thoughtfully develop mew managers and leaders assuring continuity and commitment.
Demonstrate deeper understanding and application of strategies to build resiliency and emotional literacy.
