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1
Q

Whose responsibility is it to receive and collect information?

A

Monitor

2
Q

What is it called when a manager shares information with people in his or her unit?

A

Disseminator

3
Q

What is is called when a manager passes information from people in unit to people outside?

A

Spokesperson

4
Q

What is delegation?

A

When a manager indentifies task to be done, but leaves the decision of how to someone else

5
Q

What is is called when a manager makes specific choices such as authorizing or refusing a decision?

A

Designating

6
Q

What is deeming?

A

Manager imposes targets on people and expects them to behave accordingly

7
Q

What is it called when a manager represents and organization officially?

A

Figurehead

8
Q

What is a liasion?

A

Manager networks with individuals and groups outside an organization

9
Q

What is a disturbance handler?

A

Manager deals with threats to a unit

10
Q

What a it called when a manager gets involved with a projectto learn because he/she is concerned about outcome?

A

Project manager

11
Q

What is it called when a manager negotiates on behalf of a unit w/ supplers, customers, partners, governement to get project going?

A

Negotiator

12
Q

What is a coalition builder?

A

Manager mobilizes support for specific issues

13
Q

What is the art of getting things done through other people

A

Management

14
Q

What is a manager?

A

A person who organizes and directs activities

15
Q

What is the order for the Traditional view of management from the top of the triangle to the bottom?

A

TMT, functional managers, line managers, general managers, and supervisors

16
Q

What is a functional manager responsible for?

A

The effectiveness of an area (Marketing, accounting, finance, quality control, HR, ect..)

17
Q

Who is responsible for the profitability of a product or service?

A

Line Manager

18
Q

What is a general manager responsible for?

A

The revenue producing unit (plant or store)

19
Q

How is a contemporary view of management different from the traditional view?

A

It lets employees act and give management options

20
Q

What is empowerment?

A

It is allowing employees to make decisions and take actions on their own

21
Q

What is influencing others to work together towards a common goal?

A

Leadership

22
Q

What is the definition of entrepreneurship?

A

The process of doing: 1) recognizing opportunities and 2) creating or investing resources to implementing ideas

23
Q

What is the definition of strategy?

A

A plan for successful action based upon the interdependence of various stakeholders of an organization

24
Q

What is a stakeholder?

A

An individual or organization who is either actively involved in the organization of interest or whose interest might be positively or negatively affected by such organization

25
Q

Who created the POLC Framework?

A

Fayol

26
Q

What does POLC stand for?

A

Planning, organizing, leading, controlling

27
Q

Envirnoment scan is a part of the Planning part of POLC, what does it mean?

A

Looking outside an organization to see what is going on

28
Q

What are the three goals in environmental scanning?

A

Flexible, precise, and unifying

29
Q

What are the 3 types of plans under the Planning part of POLC?

A

Strategy, tactical, and operational

30
Q

What is the difference between strategy, tactical, and operational planning?

A

Strategy is looking at least 3 years in future, tactical is 1-3 years in future, and operational is now-12 months in future)

31
Q

What are the three parts of the Organizing part of POLC?

A

Unity of command, limited span of control, and allocation of human resources

32
Q

What does it mean when a manager effectively manage 7-10 employees?

A

Limited span of control

33
Q

What is it when each employee reports to only 1 boss?

A

Unity of command

34
Q

What are the three parts of allocation of human resources?

A

Function, geography, and product

35
Q

What are the different parts of Leading in POLC?

A

Influence comes from official and personal interaction, set a good example, and havea high moral character

36
Q

What are the three steps of controlling in POLC?

A

Establish personal standards, compare actual performance, and take corrective action if necessary

37
Q

What is the Triple bottom Line concerned with?

A

1) economic impact, social impact, and environmental impact

38
Q

What is the formula for profit?

A

=sales - cost of goods sold & =revenue - expenses

39
Q

What is the formula for net earnings

A

=sales - costs of sales

40
Q

What is it when a corporation is taking responsibility for impact of activities on stakeholders?

A

Corporate Social Responsibility (CSR)

41
Q

What is organizational structure?

A

How work of individual and teams are coordinated in an organization

42
Q

What are the four aspects of organizational structure?

A

Centralization, formalization, hierachical levels, and departmentalization

43
Q

What is the extent to which policies and procedures are both WRITTEN and COMMUNICATED to employees?

A

Formalization

44
Q

What is the degree or how much decision making is done by employees of upper levels of an organization?

A

Centralization

45
Q

When managers make the most decisions, what centralization level is this?

A

Highly centralized

46
Q

What are hierachical levels?

A

How many levels on an organizational chart

47
Q

What are the two kinds of hierachical levels?

A

Tall (many levels and limited span of control) and Flat (few levels and violates limited span of control)

48
Q

How are jobs clustered by and what organizational structure is this?

A

Function, geography, and product (Departmentalization)

49
Q

What are the three contemporary forms of management?

A

Matrix, boundaryless organizations, and learning organizations

50
Q

What is a matrix organization?

A

It combines product and functional structures and allows employees to report to both fucnction and product managers

51
Q

What term from POLC does the matrix organization violate?

A

Organization - Unity of command

52
Q

What Is a boundaryless organization?

A

An organization free of beauracracy and eliminates barriers to the exchange of ideas and people

53
Q

What is a learning organization?

A

Employees are commited to learning together and using the knowledge to be more effective

54
Q

What are two kinds of learning?

A

Adaptive and gererative

55
Q

What was Dr. Kurt Lewin interested in?

A

Planning and executing change effectively; social habits “group norms”

56
Q

What does one need to do in response to resistance?

A

Additional force

57
Q

What are the three steps Lewin says will create an effective change?

A

1) unfreeze behavior, executing change, and re-freezing at new levels of performance

58
Q

How do you unfreeze behavior?

A

Sense of urgency, employee participation, provide support, and communicate a plan

59
Q

What is a system of shared assumptions, values, and beliefs that show people what is appropriate and innapropriate behavior?

A

Organization culture

60
Q

What are the three levels of organizational culture?

A

assumptions, values, and artifacts

61
Q

What are unconscious beliefs, thoughts, and feelings?

A

Assumptions

62
Q

What are tangible or visible signs of an organizational culture?

A

Artifacts

63
Q

What are shared standards or goals?

A

Values

64
Q

What are six examples of artifacts?

A

Physical layout, rituals, mission statement, rules and policies, stories and myths, and products or services

65
Q

What are the factors that are most important in the creation of an organization culture?

A

values, preferences, and demands

66
Q

What is the exchange of goods and services with companies in other countries called?

A

Globalization

67
Q

What are mutlinational corporations?

A

Companies that do business on several countries

68
Q

What is a joint venture?

A

A partnership between 2 business to develop a new company (Share revenue, expenses, and risk)

69
Q

What is a foreign subsidy?

A

A company in the HOME country owns an office or manufacturing facility in another country

70
Q

What are the top 5 challenge trends?

A

1) Increasing concern for environment, 2) Greater personalization and customization, 3) faster pace of innovation, 4) increase complexity, 5) increae competition for talent

71
Q

Who created the 5 cultural dimensions?

A

G. Hofstede

72
Q

What are the 5 cultural dimensions?

A

1) Power distance, 2) individualism vs collectivism, 3) masculinity vs. femininity, 4) uncertainty avoidance, 5) future orientation

73
Q

What is the extent to which people in a culture accept that power is distributed unequally?

A

Power distance (Japan -High, USA- Low)

74
Q

What is the extent to which people act as a member of a strong cohesive group?

A

Invididualism vs. collectivism

75
Q

What is the difference between masculinity and femininity?

A

Masculinity are more assertive and more competitive

76
Q

What is the extent to which a group of people tolerate ambiguity?

A

Uncertainty avoidance (High - avoid Japan, low (not bothered by risk USA)

77
Q

What is the extent to which group of people plan into future?

A

Future orientation (High Japan, Low USA)