management test 1

Question 1

Whose responsibility is it to receive and collect information?

Answer 1

Monitor

Question 2

What is it called when a manager shares information with people in his or her unit?

Answer 2

Disseminator

Question 3

What is is called when a manager passes information from people in unit to people outside?

Answer 3

Spokesperson

Question 4

What is delegation?

Answer 4

When a manager indentifies task to be done, but leaves the decision of how to someone else

Question 5

What is is called when a manager makes specific choices such as authorizing or refusing a decision?

Answer 5

Designating

Question 6

What is deeming?

Answer 6

Manager imposes targets on people and expects them to behave accordingly

Question 7

What is it called when a manager represents and organization officially?

Answer 7

Figurehead

Question 8

What is a liasion?

Answer 8

Manager networks with individuals and groups outside an organization

Question 9

What is a disturbance handler?

Answer 9

Manager deals with threats to a unit

Question 10

What a it called when a manager gets involved with a projectto learn because he/she is concerned about outcome?

Answer 10

Project manager

Question 11

What is it called when a manager negotiates on behalf of a unit w/ supplers, customers, partners, governement to get project going?

Answer 11

Negotiator

Question 12

What is a coalition builder?

Answer 12

Manager mobilizes support for specific issues

Question 13

What is the art of getting things done through other people

Answer 13

Management

Question 14

What is a manager?

Answer 14

A person who organizes and directs activities

Question 15

What is the order for the Traditional view of management from the top of the triangle to the bottom?

Answer 15

TMT, functional managers, line managers, general managers, and supervisors

Question 16

What is a functional manager responsible for?

Answer 16

The effectiveness of an area (Marketing, accounting, finance, quality control, HR, ect..)

Question 17

Who is responsible for the profitability of a product or service?

Answer 17

Line Manager

Question 18

What is a general manager responsible for?

Answer 18

The revenue producing unit (plant or store)

Question 19

How is a contemporary view of management different from the traditional view?

Answer 19

It lets employees act and give management options

Question 20

What is empowerment?

Answer 20

It is allowing employees to make decisions and take actions on their own

Question 21

What is influencing others to work together towards a common goal?

Answer 21

Leadership

Question 22

What is the definition of entrepreneurship?

Answer 22

The process of doing: 1) recognizing opportunities and 2) creating or investing resources to implementing ideas

Question 23

What is the definition of strategy?

Answer 23

A plan for successful action based upon the interdependence of various stakeholders of an organization

Question 24

What is a stakeholder?

Answer 24

An individual or organization who is either actively involved in the organization of interest or whose interest might be positively or negatively affected by such organization

Question 25

Who created the POLC Framework?

Answer 25

Fayol

Question 26

What does POLC stand for?

Answer 26

Planning, organizing, leading, controlling

Question 27

Envirnoment scan is a part of the Planning part of POLC, what does it mean?

Answer 27

Looking outside an organization to see what is going on

Question 28

What are the three goals in environmental scanning?

Answer 28

Flexible, precise, and unifying

Question 29

What are the 3 types of plans under the Planning part of POLC?

Answer 29

Strategy, tactical, and operational

Question 30

What is the difference between strategy, tactical, and operational planning?

Answer 30

Strategy is looking at least 3 years in future, tactical is 1-3 years in future, and operational is now-12 months in future)

Question 31

What are the three parts of the Organizing part of POLC?

Answer 31

Unity of command, limited span of control, and allocation of human resources

Question 32

What does it mean when a manager effectively manage 7-10 employees?

Answer 32

Limited span of control

Question 33

What is it when each employee reports to only 1 boss?

Answer 33

Unity of command

Question 34

What are the three parts of allocation of human resources?

Answer 34

Function, geography, and product

Question 35

What are the different parts of Leading in POLC?

Answer 35

Influence comes from official and personal interaction, set a good example, and havea high moral character

Question 36

What are the three steps of controlling in POLC?

Answer 36

Establish personal standards, compare actual performance, and take corrective action if necessary

Question 37

What is the Triple bottom Line concerned with?

Answer 37

1) economic impact, social impact, and environmental impact

Question 38

What is the formula for profit?

Answer 38

=sales - cost of goods sold & =revenue - expenses

Question 39

What is the formula for net earnings

Answer 39

=sales - costs of sales

Question 40

What is it when a corporation is taking responsibility for impact of activities on stakeholders?

Answer 40

Corporate Social Responsibility (CSR)

Question 41

What is organizational structure?

Answer 41

How work of individual and teams are coordinated in an organization

Question 42

What are the four aspects of organizational structure?

Answer 42

Centralization, formalization, hierachical levels, and departmentalization

Question 43

What is the extent to which policies and procedures are both WRITTEN and COMMUNICATED to employees?

Answer 43

Formalization

Question 44

What is the degree or how much decision making is done by employees of upper levels of an organization?

Answer 44

Centralization

Question 45

When managers make the most decisions, what centralization level is this?

Answer 45

Highly centralized

Question 46

What are hierachical levels?

Answer 46

How many levels on an organizational chart

Question 47

What are the two kinds of hierachical levels?

Answer 47

Tall (many levels and limited span of control) and Flat (few levels and violates limited span of control)

Question 48

How are jobs clustered by and what organizational structure is this?

Answer 48

Function, geography, and product (Departmentalization)

Question 49

What are the three contemporary forms of management?

Answer 49

Matrix, boundaryless organizations, and learning organizations

Question 50

What is a matrix organization?

Answer 50

It combines product and functional structures and allows employees to report to both fucnction and product managers

Question 51

What term from POLC does the matrix organization violate?

Answer 51

Organization - Unity of command

Question 52

What Is a boundaryless organization?

Answer 52

An organization free of beauracracy and eliminates barriers to the exchange of ideas and people

Question 53

What is a learning organization?

Answer 53

Employees are commited to learning together and using the knowledge to be more effective

Question 54

What are two kinds of learning?

Answer 54

Adaptive and gererative

Question 55

What was Dr. Kurt Lewin interested in?

Answer 55

Planning and executing change effectively; social habits "group norms"

Question 56

What does one need to do in response to resistance?

Answer 56

Additional force

Question 57

What are the three steps Lewin says will create an effective change?

Answer 57

1) unfreeze behavior, executing change, and re-freezing at new levels of performance

Question 58

How do you unfreeze behavior?

Answer 58

Sense of urgency, employee participation, provide support, and communicate a plan

Question 59

What is a system of shared assumptions, values, and beliefs that show people what is appropriate and innapropriate behavior?

Answer 59

Organization culture

Question 60

What are the three levels of organizational culture?

Answer 60

assumptions, values, and artifacts

Question 61

What are unconscious beliefs, thoughts, and feelings?

Answer 61

Assumptions

Question 62

What are tangible or visible signs of an organizational culture?

Answer 62

Artifacts

Question 63

What are shared standards or goals?

Answer 63

Values

Question 64

What are six examples of artifacts?

Answer 64

Physical layout, rituals, mission statement, rules and policies, stories and myths, and products or services

Question 65

What are the factors that are most important in the creation of an organization culture?

Answer 65

values, preferences, and demands

Question 66

What is the exchange of goods and services with companies in other countries called?

Answer 66

Globalization

Question 67

What are mutlinational corporations?

Answer 67

Companies that do business on several countries

Question 68

What is a joint venture?

Answer 68

A partnership between 2 business to develop a new company (Share revenue, expenses, and risk)

Question 69

What is a foreign subsidy?

Answer 69

A company in the HOME country owns an office or manufacturing facility in another country

Question 70

What are the top 5 challenge trends?

Answer 70

1) Increasing concern for environment, 2) Greater personalization and customization, 3) faster pace of innovation, 4) increase complexity, 5) increae competition for talent

Question 71

Who created the 5 cultural dimensions?

Answer 71

G. Hofstede

Question 72

What are the 5 cultural dimensions?

Answer 72

1) Power distance, 2) individualism vs collectivism, 3) masculinity vs. femininity, 4) uncertainty avoidance, 5) future orientation

Question 73

What is the extent to which people in a culture accept that power is distributed unequally?

Answer 73

Power distance (Japan -High, USA- Low)

Question 74

What is the extent to which people act as a member of a strong cohesive group?

Answer 74

Invididualism vs. collectivism

Question 75

What is the difference between masculinity and femininity?

Answer 75

Masculinity are more assertive and more competitive

Question 76

What is the extent to which a group of people tolerate ambiguity?

Answer 76

Uncertainty avoidance (High - avoid Japan, low (not bothered by risk USA)

Question 77

What is the extent to which group of people plan into future?

Answer 77

Future orientation (High Japan, Low USA)