management test 2 Flashcards
(91 cards)
Who were the 3 management pioneers?
Fayol, Fredrick Taylor, Frank and Dr. Lillian Gilbreth
What was were the five principals of management Fayol sugged there were?
Unity of command, line of authority, stability of tenure (turnover), initiative, and esprit de corps
what is stability of tenure?
the length of time employee serves in important
What is the percentage of employees that leave a company within one year?
Turnover
What is the point of Fayol’s iniatiave principal?
It is important that managers give employees the ability to supply new ideas and creativity
What is it called when a team of people are cohesive and work well together and have a common sense of purpose?
Esprit de Corps
What was Fredrick Taylor’s management practice called?
One Best Way
What did Fredrick Taylor do that was important to management?
Took a task and broke it down into components to figure out how to make work more efficient
What did Taylor use to determine efficiency of employees?
Timestudies, Adapting tools and workers, and Taylorite Efficiency
What was Taylor most known for?
He thought he was the expert and anyone being negative he would fire
Who is considered the “Mother of Management”?
Lillian Gilbreth
What did Frank Gilbreth do different than other workers?
He designed a scafold to be more efficient
What were the 5 things the Gilbreths interested in?
Time and motion studies, eliminating unnecessary motions (Decrease fatigue, used film to study works, ergonomics, and improve employee attitude
What is the science of equipment design?
Ergonomics
What is a stable pattern of characteristics or traits?
Personality
What are the Big 5 Personality Traits?
Conscientiousness, Agreeableness, Neuroticism, Openness to Experience, and Extroversion
What is it called when an employee is organized, dependable, achievment oriented, and self-disciplined?
Conscientiousness
What are characteristics of Agreeableness?
Trusting, caring, gentle, cooperative
What is the best predictor of task performance and turnover?
Conscientiousness
What is conscientiousness positively related to?
Safety and training performance
What is agreeableness positively and negatively related to?
Postive: job performance with interaction; negative: turnover
What is it called when employees have POOR emotional stability and are hostile?
Neuroticism
What is neuroticism positively and negatively related to?
Postive: turnover; negative: performance
What does it mean to be high in openess to experience?
employee is creative, imaginative, curious, do well in training tasks, and better entrepreneurs