Brainscape's Knowledge GenomeTM


Top Flashcards (Certified)
All Flashcards

Principles of Management > management test 3 > Flashcards

management test 3 Flashcards

(79 cards)

Start Studying
1
Q

What is the definition of a leader?

A

One who influences others to work together for a common goal

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

People in organizations must ____ and work together to accomplish goals so ____ is needed for cooperation and ___.

A

Depend on others, trust, collaboration

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Workforce trends stress need for trust. These trends include:

A

1) increased diversity, 2) increasing use of participative management styles and asking employees for opinons- allowing to them to be creative, and 3) increasing use of teamwork

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What is a person who is being trusted?

A

Trustee

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What is a trustor?

A

Person doing the trusting

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What is the willingness to be vulnerable to trustee when trustee cannot be monitored or controlled?

A

Trust

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What is trust?

A

Trustee, trustor, an aspect of relationships, and a behavior intention (willingness to take a risk)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What are trustworthy factors?

A

Influence perceptions of trust and are characteristics of the trustee

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

How do we decide whether to trust someone?

A

Trustworthy factors

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What are the 3 trustworthy factors of trust?

A

Ability, integrity, and benevolence

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What is ability?

A

Skills and competencies that allow the trustee to have influence in a particular domain

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What is the extent to which the trustee follows a set of values that the trustor finds acceptable?

A

Integrity

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What is benevolence?

A

The extent to which the trustee wants to do good for trustor without expecting anything in return

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

How does trust devlop?

A

Trustworthy factors -> trust -> risk -> risk taking in relationship -> outcomes

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

How does trust affect outcomes?

A

1) delegate risky tasks to employees, 2) spend less time monitoring employees, 3) can admit mistakes (organizaitonal learning), 4) focus on work that needs to be done, 5) an increase in OCB, 6) more accepting of change

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What is it called if a manager develops and ustains trust, the firm could realize a significant competitve advantage?

A

Managerial implication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

How does one manage risk?

A

Use trust or control mechanisms

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

How can managers influence the trust that employees place in them?

A

Consider system and improve them, and consider actions that lead people to form perceptions of your ABI (ability benevolence integrity)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

What are the two trait theories of leadership?

A

Great-man theory and trait theory of leadership

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

What is the key to the trait theories?

A

Leaders are born and not made

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

What is the Great man theory?

A

Leader is born into position, they had a lot of charisma and intelligence, and CHANGED HISTORY

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

What does the Trait theory of leadership build on?

A

Big 5 Personalities

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

What does the Trait theory of leadership say?

A

You need to figure out personality aspects and traits that make someone a good leader

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

What does one need to be a more effect leader based on trait theory?

A

Extroversion, conscientousness, and open to experience

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
What was the Trait theory pushed by?
The industrial revolution where people moved from rural to urban areas
26
What is the key to behavioral theories of leadership?
Identify behaviors that can be learned so people can become leaders
27
What 2 behaviors did Ohio State say were important?
Initiating structure (task oriented) and consideration (people oriented)
28
What was initiating structure?
Leader emphasized rules in the workplace and focused on productivity, planning, and scheduling
29
What was consideration (leader treating employees well)?
The leader emphasizes high morale and allowed employees to have greater atonomy (decision making)
30
What does research say about Ohio States behaviors?
Leaders who have both initiating structure and consideration are most effective
31
How is leader decision making classifed by?
Authorization, democratic, laissez-faire
32
What is a key to leader decision making?
Leaders make a decision on the style, but effectiveness depends on the situation
33
What are the situational theories of leadership?
Fiedler's Contingency Theory, and House's Path-Goal Theory
34
What does Fiedler say about leaders?
Leaders are born and not made and leaders style is fixed
35
What are some key aspects of Fiedler's Contingency theory?
Identify leader type, and fit them to the situation where they will be most successful; Match leaders to favorable situations
36
What test did Fiedler use?
LPC testing (Least preferred Coworker)
37
If an answer is negative, what did LPC testing say? Positive?
Negative: task-oriented leader; positive: people oriented
38
What are some disadvantages of Fiedler's theory?
You can change structure (unstructured, medium, high) but not orientation (task or people); born? Sutation can change
39
What does the Path Goal Theory say?
Based on expectancy theory of motivation
40
What 2 things does the Path Goal Theory say leaders should do?
1) make sure valence is positive for leades and followers, 2) leader should clarify "path" by which followers can achieve personal goals
41
What are 4 ways that leader can use to clarify E-R-P path ?
1) directive (leader set goal and structures work environment, 2) supportive (leader shows concern and is friendly, 3) participative (leader actively seeks ideas for information from followers, 4) achievement (leader sets challenging goals at a high level)
42
What is the key to the Path Goal Theory?
Leader helps followers understand E-P-R and what clarifies path
43
What are the 3 Contemporary theories of leadership?
1) Charismatic Theory (House), 2) LMK (Leader Member Exchange), 3) Transformational and Transactional (Burns and Bass)
44
What is charisma?
Inspire devotion and enthusiasm "Grace of God"
45
What does the charismatic theory say?
1) leaders emerge at time of crisis, 2) demonstrate: vision, high self confidence, and inspire followers to strongly identify with the leader
46
What is the key to LMX?
Recognizing that leaders treat followers differently
47
What two groups are part of LMX?
In group (benefits) and out group (contractual)
48
What is the in-group?
If followers are in the in-group, leader offers more challenging tasks and resources while in return follower offers extra effort
49
What is the out-group?
It is a traditionally supervisory relationship where leadership is based on authority, so followers work in exchange for pay and benefits
50
What is the transformational leadership theory based on?
Leaders are made and Maslow's theory of motivation where the problem is focus on motivation with self and can't move down
51
What is transformational Leadership that Burns felt leaders do?
Felt leaders are able to motivate others beyond self-actualization to a concern for the well-being of others
52
What is the model for transformational leadership?
Full Range leader model
53
What are the 4 behaviors of the full range leader model?
1) idealized influence (role model), 2) inspirational motivation (leader provides meaning and inspires enthusiasm), 3) intellectual stimulation (encourages followers to be creative and challenging assignments, 4) individualized consideration (acts as coach, mentor, supportive)
54
What is the key to the full range leader model?
You need to transform followers into leaders using the 4 behaviors
55
What are the 3 behaviors of transactional leader behaviors?
1) contingent reward (followers get reward based on performance, 2) management by exception (leader actively monitors follows and tasks/ corrective action if mistake, 3) laissez-faire (absense of leadership)
56
What is the process for the job characteristics theory by Hackman and oldham?
Characteristics of work itself influence critical psycholoigical states that influence outcomes
57
What are the characteristics of work itself?
Skill variety, task identity, autonomy, feedback
58
What are the critical psychological state that is influenced by characteristics of work?
Experienced meaningfulness, experienced responsibility, and knowledge of results
59
What are work outcomes?
Work productivity, job satisfaction, low turnover, low absenteeism, high internal work motivation
60
What is Growth Needs Strength in Hackman and Oldham's theory?
Degree to which an employee needs to feel a sense of accomplishment or learning
61
What is the degree to which a job can be done from beginning to end?
Task identity
62
What is the degree to which the job has an impact on other people?
Task significance
63
What is autonomy?
The degree to which employee has freedom/independence to do a job
64
What is it called when you are able to get accurate infomration about job performance?
Feedback
65
What is the activities needed to acquire, develop, retain, and utilize employees?
Strategic Human Resource Management
66
What are the four components of Strategic Human Resource Management ?
Job design, Recruitment/selection, compensation/benefits, diversity management
67
What are some results of job specialization?
Job rotation, job enlargement, job enrichment
68
What is job rotation?
Moving an employee from one simple job to another
69
What is job enlargement?
Increasing number of tasks employee does for particular job (Ham and mayo instead of just ham)
70
What is job enrichment?
Based on Herzberg's theory of motivation and builds on job enlargement but employee is responsible for work and inspects own work (quality control)
71
What is the process of measuring, communicating, devlpping, and rewarding employees?
Performance management
72
What is performance appraisal/evaluation?
Process of evaluating an employees work perforamnce and communicating that information to the employee
73
What are the three purposes of performance appraisal/evaluation?
1) legal compliance and documentation, 2) administration purposes, 3) devlopemental reasons
74
What are some aspects of legal compliance and documentation?
Needs to be job related, rate people in a way that is legal, focus on data, keep everything written
75
What are 3 ways to measure employee performance?
Quantity, quality, and timeliness
76
What are the 3 types of job related information to measure 3 ways (quanitity, quality, and timliness)?
Traits, behaviors, and results
77
What are 4 methods for evaluating performance?
1) Graphic rating scale (Good better best), 2) BARS (behaviorally anchored rating scale), 3) comparative methods (ranking employees), 4) narrative methods (critical incident)
78
What is critical incident?
Pick one situation and write about employees work performance
79
What is job design?
The process of putting together various elements to form a job, bearing in mind worker requirements as well as health, safety, and ergonomics (train employees to do every aspect of job and give authority)

Principles of Management (5 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions