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Managment of Marketing > Meeting the Needs of Customers > Flashcards

Flashcards in Meeting the Needs of Customers Deck (14)
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1
Q

what is marketing

A

communication between retailers and consumers to advertise their product

2
Q

what are the strategic objectives of marketing

A
  • attract consumers
  • meet consumer wants
  • increase global sales (websites)
3
Q

what are the constraints on achieving the strategic objectives

A
  • public image (scandals)
  • finance
  • legal requirements
  • competition
4
Q

what is product led marketing

A

designing a product then getting consumers to buy them. there is no product research

eg, dyson, drugs/cures

5
Q

what do people assume about product led products

A
  • sold on the best market
  • product is unique so no real comp
  • no need to research it’s so good
6
Q

what is market led marketing

A

competitive marketing that puts consumer needs at the centre of all decisions. lots of testing

7
Q

what do people assume from market led products

A
  • satisfying consumer needs
  • market research and testing
  • constant quick modifications
8
Q

do most people take a combination of both product and market led approaches?

A

Yes

  • carry out market research
  • carry out product research
  • focus groups and testing is used before final launch
9
Q

how does success develop?

A
  • meet recognised consumer needs
  • developing new or changing existing products
  • give greater satisfaction to change in demand
  • find a gap in the market
10
Q

what is consumer behaviour?

A

the study of the way people seek, buy, use, evaluate and dispose of products/services

11
Q

what are the 3 types of buying behaviour

A

routine purchase,
informed purchase,
impulse purchase

12
Q

what is routine purchases

A

take little thought. something they buy regularly

13
Q

what is informed purchases

A

the informed decision making purchases. take consideration/possible research

14
Q

what are impulse purchases

A

bought without prior thought