Methods of quality Flashcards
(5 cards)
Quality control
Inspection
Check goods when made or when they arrive from suppliers
Done by trained inspectors
Fixing errors
Quality assurance
Processes to prevent mistake
Introducing production methods to prevent an error
Employees check their own work and are responsible for good quality
TQM - total quality management
Type of quality assurance
Every department has a focus on quality
Many benefits
- better reputation
- less waste
Some negatives
- only works long term
- demotivating
- training all staff
Kaizen
continuous, small improvements
quality assurance method
Quality circles
Meet at regular intervals to discuss quality control issues
Use the knowledge of employees from various departments and all levels of the organisation
Aim to identify and solve specific quality problems that arise
Get staff involved - increased motivation and productivity
But suggestions are unrealistic and management may not listen to the floor staff
