midterm study guide Flashcards

(12 cards)

1
Q

what term describes credentialing that is sanctioned by the state and required for practice

A

licensure

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2
Q

what are 2 important tools in evaluating a patient’s behavior

A

researching and comparing a patient to other cases

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3
Q

which result is most likely to appear when medical assistant focuses on sympathy

A

inhibit an ability to help the patient

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4
Q

which info source provides licensure requirements for practicing medical assistants

A

state legislation

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5
Q

What communication goal is appropriate for patient care

A

Effective customer service

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6
Q

Which assistance would a patient who is visually impaired need

A

Support to access audio instructions

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7
Q

Into which cycle of communication category would body language fit

A

Channel

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8
Q

The medical assistant is speaking to the patient about health practices. What statement is most likely a barrier to communication.

A

You might consider drinking less soda

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9
Q

Which Erickson psychological crisis occurs for a person during adulthood 30 to 65 years

A

Generosity versus stagnation

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10
Q

What age group is likely to be reluctant to give information or ask questions if someone else’s present

A

Adolescent

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11
Q

What is true regarding inner office memorandums

A

Used to discuss confidential matters

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12
Q
A
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