Module 1 Flashcards
(30 cards)
What is UX management?
A set of practices associated with the strategic and operational management of UX-related activities inside an organization
UX management is important for product and business success.
Why is UX management considered complex?
It involves fighting for resources, dealing with diverse stakeholders, balancing goals, and managing change
Stakeholders may include business analysts, engineers, marketers, and product managers.
What are some roles that UX managers must influence?
Top executives and direct reports
UX managers need to mentor and energize their teams while gaining buy-in from higher management.
What is a key responsibility of UX management?
To become a catalyst in change management and evangelize UX culture within an organization
This involves promoting the importance of UX across various levels of the organization.
What is UX maturity?
The degree to which UX is embedded within an organization’s culture and work processes
Organizations vary in their awareness and prioritization of user needs.
How does UX maturity affect UX management?
The more mature an organization is with respect to its UX practices, the broader and more impactful UX management will be
Maturity models suggest varying stages to reach high maturity.
What are some job titles associated with UX management?
- Chief Experience Officer (CXO)
- Vice-President of UX
- Design Program Manager
- Director of UX
- Head of UX
- UX Principal
- UX Strategist
Titles may vary by organization and the level of responsibility.
What is often the starting point for a career in UX management?
Being in charge of a smaller unit before reaching top responsibilities
This course focuses on the UX team and the role of the UX lead or manager.
Why is UX management relevant to the practice of UX?
UX management is important as it helps UX professionals advance in their careers, prepares them for managerial responsibilities, and enhances their understanding of team dynamics and organizational challenges.
Understanding UX management allows professionals to better interact with those in management positions and appreciate the broader context of their work.
What is a common misconception about UX design and UX management?
A common misconception is that UX designers do not need to learn about UX management because they only want to focus on design.
This narrative overlooks the benefits of understanding management for career growth and effective collaboration.
What is one benefit of learning about UX management for a UX professional?
Learning about UX management can help UX professionals build productive relationships with management and understand their challenges.
This empathy can lead to better collaboration and influence within the organization.
What is the relationship between UX practice and managerial tasks?
UX practice may involve more managerial tasks than one might realize, making knowledge of UX management beneficial.
Understanding these tasks can lead to a more comprehensive view of one’s role within the organization.
What critical soft skills are essential in UX management?
The critical soft skills in UX management include:
* Listening
* Communicating
* Collaborating
* Influencing
* Advocating
These skills are instrumental for all UX practitioners, regardless of their specific roles.
Who is Frederick Taylor and what is his contribution to management?
Frederick Taylor is known for his management philosophy called Taylorism, which emphasizes management as a science based on principles and efficiency.
His work laid the foundation for systematic management practices focused on productivity.
How did Mary Parker Follett define management?
Mary Parker Follett defined management as ‘the art of getting things done through people’, emphasizing human relations over control.
Her perspective highlights the importance of empowerment in effective management.
What is Peter Drucker’s view on management?
Peter Drucker viewed management as a practice focused on achieving successful outcomes rather than just knowledge contribution.
He compared management to medicine, where success is measured by the prosperity of the enterprise.
What are the five primary functions of management according to Henri Fayol?
The five primary functions of management are:
* Planning
* Organizing
* Directing
* Coordinating
* Controlling
Fayol’s framework provides a structured overview of essential management tasks.
Who is the key thinker associated with management as a science?
Frederick Taylor
Taylor is known for his scientific management principles.
What is the key quote by Frederick Taylor regarding management as a science?
“the best management is a true science, resting upon clearly defined laws, rules, and principles as a foundation.”
This quote emphasizes the systematic approach to management.
What is the key idea behind management as a science?
Managers analyze, predict, and control organizations and organizational behaviour.
This view focuses on the systematic and analytical aspects of management.
Who is the key thinker associated with management as the art of getting things done through people?
Mary Parker Follet
Follet emphasized the importance of human relations in management.
What is the key idea behind management as the art of getting things done through people?
Effective management relies on human empowerment because people and human relations are the most valuable commodity within any business.
This perspective highlights the importance of interpersonal skills in management.
Who is the key thinker associated with management as a practice?
Peter Drucker
Drucker is often referred to as the father of modern management.
What is the key idea behind management as a practice?
The purpose of management is to help the enterprise prosper.
Drucker argues that management is a practical endeavor aimed at organizational success.
