Module 5 Flashcards
(13 cards)
What is the main purpose of control management in UX?
To ensure that defined UX goals are achieved within a desired timeframe by monitoring progress and taking corrective actions when necessary.
Why is control management important in UX?
It ensures accountability, alignment with performance targets, and supports long-term, effective UX operations.
What are examples of UX performance targets?
Designing a prototype by a specific date or implementing a feature within budget.
What are the three main steps in the control management process?
- Setting standards
- Measuring actual performance
- Comparing results and taking corrective action
What are standards in control management?
Baselines used to assess performance, based on past data, benchmarks, research, or strategy.
What types of standards exist?
Tangible (e.g. time, cost) and intangible (e.g. attitudes, skills).
How is strategizing related to controlling?
Strategizing sets goals, while controlling checks if those goals are met—two sides of the same coin.
What levels can UX standards target?
Team (e.g. skills), Process (e.g. UX maturity), and Product (e.g. feature success).
How do UX professionals measure performance?
Through qualitative and quantitative methods like analytics, interviews, and user feedback.
What is often used to present performance results?
Performance reports that summarize data for decision-makers.
What is the purpose of comparing performance to standards?
To identify if goals were met, exceeded, or missed and determine necessary corrections.
What helps managers determine corrective actions?
Analyzing causes of deviations through performance diagnosis.
10 tips for busines writing:
- Know your audience
- Know your message
- Think like a reporter
- Bannish buzzwords and cliches
