MODULE 10

Question 1

1. What is the primary goal of patient-centered care?
   A. Reduce provider workload
   B. Maximize insurance billing
   C. Focus on the patient’s specific needs and preferences
   D. Prioritize technology in patient interactions

Answer 1

c

Question 2

2. Which of the following professionals coordinates the overall care plan for a patient with multiple chronic conditions?
   A. Medical assistant
   B. Case manager
   C. Radiologist
   D. Receptionist

Answer 2

b

Question 3

Which of the following is a barrier to effective patient education?
A. Providing written materials
B. Assessing patient understanding
C. Language differences
D. Using plain language

Answer 3

c

Question 4

What is a care plan?
A. A financial contract
B. A patient’s insurance document
C. A comprehensive plan of health services
D. An attendance record

Answer 4

c

Question 5

Which healthcare model focuses on the partnership between the patient and the provider?
A. Fee-for-service
B. Patient-Centered Medical Home (PCMH)
C. Accountable Care Organization
D. Concierge medicine

Answer 5

b

Question 6

Which of the following best supports effective communication with a patient who has limited English proficiency?
A. Speaking louder
B. Using family as interpreter
C. Using a certified medical interpreter
D. Writing notes

Answer 6

c

Question 7

When should discharge planning begin?
A. After discharge
B. During follow-up
C. At the beginning of hospitalization
D. When the provider requests it

Answer 7

c

Question 8

Which technique is best for ensuring a patient understands their care instructions?
A. Repeating instructions twice
B. Providing a written copy
C. Using the teach-back method
D. Speaking slowly

Answer 8

c

Question 9

A patient was recently diagnosed with diabetes. What is a key component of patient education for this condition?
A. Lab billing
B. Glucose monitoring
C. Dental care
D. MRI safety

Answer 9

b

Question 10

What is an advance directive?
A. A medical bill
B. A form of consent
C. A legal document stating healthcare preferences
D. A referral form

Answer 10

c

Question 11

Who is responsible for coordinating referrals to specialists?
A. Patient
B. Provider
C. Medical assistant
D. Insurance company

Answer 11

c

Question 12

Which of the following is considered a community resource for patients?
A. X-ray clinic
B. Hospital administrator
C. Transportation services
D. MRI technician

Answer 12

c

Question 13

A medical assistant notices a patient is having trouble understanding discharge instructions. What should they do?
A. Ignore it
B. Rephrase the instructions and use teach-back
C. Discharge the patient
D. Give the patient a survey

Answer 13

b

Question 14

What is continuity of care?
A. Seeing different providers every visit
B. Consistent and coordinated care over time
C. Emergency care
D. Preventive screenings

Answer 14

b

Question 15

Why is it important to assess a patient’s readiness to learn?
A. To delay the appointment
B. To give extra time
C. To tailor the education effectively
D. To reduce workload

Answer 15

c

Question 16

Which tool would be best to assess a patient’s health literacy?
A. BMI chart
B. Vital sign log
C. Written survey
D. Prescription list

Answer 16

c

Question 17

What does a social worker help patients with?
A. Drawing blood
B. Lab tests
C. Access to community resources
D. Medication refills

Answer 17

c

Question 18

A patient who is non-compliant with treatment might need:
A. More billing reminders
B. A follow-up with the provider
C. Re-education and care coordination
D. Removal from care

Answer 18

c

Question 19

The role of a patient navigator is to:
A. Administer shots
B. Assist with understanding the healthcare system
C. Take blood pressure
D. Schedule surgeries

Answer 19

b

Question 20

When providing education, medical assistants should always:
A. Use complex terminology
B. Assume understanding
C. Use simple, clear language
D. Speak quickly

Answer 20

c

Question 21

Which of the following should a medical assistant do before providing patient education materials?
A. Assume the patient will not read them
B. Confirm the patient’s insurance
C. Confirm the material is at the patient’s reading level
D. Print everything in large font

Answer 21

c

Question 22

What is the best way to ensure continuity of care between a primary provider and a specialist?
A. Ask the patient to call the specialist
B. Refer through an EHR system
C. Let the patient choose
D. Use verbal communication only

Answer 22

b

Question 23

A patient is visually impaired. Which method is most appropriate for providing education?
A. Give printed handouts
B. Use diagrams
C. Provide verbal instructions and audio recordings
D. Email instructions

Answer 23

c

Question 23

Motivational interviewing is used to: A. Discourage treatment delays B. Convince patients to take medications C. Encourage behavior change through patient collaboration D. Speed up patient appointments

Answer 23

c

Question 24

Which of the following is an example of patient nonadherence? A. Asking for more time to decide B. Missing appointments and not taking medications C. Following dietary guidelines D. Using a support group

Answer 24

b

Question 25

Which agency provides free or low-cost health information resources to patients? A. FBI B. FDA C. CDC D. NIH

Answer 25

d

Question 26

Which of the following reflects an empathetic response by a medical assistant? A. “I’m sure you’ll be fine.” B. “You shouldn’t feel that way.” C. “That must be difficult for you.” D. “Just follow the instructions.”

Answer 26

c

Question 27

Which of the following should be documented after a patient education session? A. The time it occurred only B. Nothing, education is not documented C. Topics covered, patient understanding, and materials given D. The provider’s lunch break

Answer 27

c

Question 28

What is the role of the medical assistant in patient education? A. Diagnose conditions B. Prescribe medications C. Reinforce provider instructions and ensure patient understanding D. Interpret lab results

Answer 28

c

Question 29

When working with a patient who has hearing loss, which is the most effective strategy? A. Shout loudly B. Turn away when speaking C. Use visual aids and speak clearly while facing the patient D. Communicate only in writing

Answer 29

c

Question 30

Which of the following patients may need a case manager? A. A healthy child B. A patient with a sprained wrist C. A patient with cancer and diabetes D. A person getting a flu shot

Answer 30

c

Question 31

Which of the following helps promote patient compliance? A. Using complex medical terms B. Rushing through instructions C. Involving the patient in their care decisions D. Avoiding eye contact

Answer 31

c

Question 32

Which of the following is an appropriate action when a patient is confused about their medication instructions? A. Ignore the question B. Refer them to the pharmacist C. Use the teach-back method to clarify D. Tell them to ask a friend

Answer 32

c

Question 33

Which document outlines a patient’s wishes for care in the event they are unable to communicate? A. Superbill B. Consent form C. Advance directive D. Prior authorization

Answer 33

c

Question 34

Which organization ensures protection of patient privacy in communications? A. HIPAA B. OSHA C. FDA D. WHO

Answer 34

a

Question 35

What is an interdisciplinary team? A. A group from the same specialty B. A patient’s family only C. A group of professionals from different specialties working together D. Only nurses

Answer 35

c

Question 37

Which approach is used to promote learning in adult patients? A. Passive lecture B. Repetition of the same words C. Hands-on demonstration and active participation D. Telling them what to do

Answer 37

c

Question 38

What should be done if a patient refuses to follow the care plan? A. Discharge the patient B. Call security C. Document the refusal and notify the provider D. Ignore the refusal

Answer 38

c

Question 39

What is the role of a dietitian in a care team? A. Prescribe medications B. Administer injections C. Plan nutritional care and diet education D. Take X-rays

Answer 39

c

Question 40

Which federal program provides insurance to those over 65? A. Medicaid B. CHIP C. Medicare D. TRICARE

Answer 40

c