MODULE 9

Question 1

What is the main goal of patient-centered care?

A. To reduce provider workload
B. To increase billing opportunities
C. To involve patients in decision-making
D. To limit patient communication

Answer 1

c

Question 2

What role does a care coordinator play in healthcare?

A. Provides legal advice
B. Coordinates patient care among various providers
C. Schedules hospital maintenance
D. Supervises insurance billing

Answer 2

b

Question 3

Which of the following is an example of a community-based resource?

A. Urgent care clinic
B. Local gym
C. Food pantry
D. Insurance company

Answer 3

c

Question 4

Motivational interviewing helps:

A. Create confrontation with patients
B. Force patients to comply
C. Encourage behavior change
D. Diagnose conditions

Answer 4

c

Question 5

Which member of the health care team educates patients about medication side effects?

A. Medical assistant
B. Pharmacist
C. Radiologist
D. Billing specialist

Answer 5

b

Question 6

The main purpose of a referral is to:

A. Discharge a patient
B. Transition care to a specialist
C. Avoid treatment
D. Replace the primary care provider

Answer 6

b

Question 7

What is the first step in developing a patient education plan?

A. Assess the patient’s needs
B. Print a handout
C. Refer to community resources
D. Request physician approval

Answer 7

a

Question 8

A patient with limited health literacy may:

A. Understand instructions quickly
B. Need simple explanations
C. Ask for complex documents
D. Avoid follow-up care

Answer 8

b

Question 9

An advance directive is used to:

A. Notify about billing
B. Outline emergency procedures
C. State a patient’s medical wishes
D. Provide appointment reminders

Answer 9

c

Question 11

What is the “teach-back” method?

A. Letting patients write instructions
B. Asking patients to repeat instructions
C. Speaking slowly and loudly
D. Quizzing patients at random

Answer 11

b

Question 13

Which of these is a barrier to effective patient communication?

A. Active listening
B. Language differences
C. Eye contact
D. Open-ended questions

Answer 13

b

Question 14

What is the role of a case manager?

A. Perform diagnostic tests
B. Coordinate long-term care plans
C. Manage front desk duties
D. Administer medication

Answer 14

b

Question 15

When should a patient be given discharge instructions?

A. Before treatment begins
B. Only when requested
C. At the time of discharge
D. During their follow-up visit

Answer 15

c

Question 16

What is a key principle of effective care coordination?

A. Patient isolation
B. Fragmented services
C. Team communication
D. High service costs

Answer 16

c

Question 17

A health coach helps patients by:

A. Prescribing medications
B. Offering emotional support and guidance
C. Performing surgery
D. Reviewing lab results

Answer 17

b

Question 18

What type of appointment is most appropriate for a patient being referred to a cardiologist?

A. Emergency visit
B. Preventive visit
C. Specialist consultation
D. Walk-in appointment

Answer 18

c

Question 19

Which term refers to a written plan that outlines a patient’s goals and health needs?

A. Evaluation sheet
B. Medical bill
C. Care plan
D. Insurance claim

Answer 19

c

Question 20

What is a benefit of electronic health records (EHRs)?

A. Slower communication
B. Fragmented care
C. Improved care coordination
D. Decreased access to data

Answer 20

c

Question 21

if a patient does not speak English well, the medical assistant should:

A. Use medical terms slowly
B. Get a professional interpreter
C. Speak louder
D. Use slang

Answer 21

b

Question 22

What is the medical assistant’s role during a transition of care?

A. Diagnose the patient
B. Handle insurance appeals
C. Provide documentation and education
D. Prescribe treatment

Answer 22

c

Question 23

Which strategy helps improve patient adherence to treatment plans?

A. Provide no instructions
B. Use medical jargon
C. Involve the patient in decision-making
D. Rush through education

Answer 23

c

Question 24

A social worker in a medical office may assist with:

A. Surgical procedures
B. Housing resources and financial aid
C. Performing EKGs
D. Lab test interpretation

Answer 24

b

Question 25

When should the medical assistant verify a referral was received? A. After the patient complains B. Before the follow-up appointment C. After billing D. During the physical exam

Answer 25

b

Question 26

Patient education should always be: A. Rushed and general B. Delivered once and forgotten C. Tailored to the patient's needs D. Presented in medical terms only

Answer 26

c

Question 27

What is care coordination? A. A method to increase billing B. Communication among multiple providers to ensure patient-centered care C. Delegating tasks to the patient D. A new form of surgery

Answer 27

b

Question 28

What should a medical assistant do if a patient refuses education? A. Ignore it B. Force the patient C. Document the refusal D. Cancel the appointment

Answer 28

c

Question 29

Who benefits most from transitional care management? A. Patients with short-term illnesses B. Healthy patients C. Patients moving between care settings D. Only elderly patients

Answer 29

c

Question 30

Who should the medical assistant notify if a patient’s discharge instructions are unclear? A. Patient’s family B. Insurance company C. Supervising provider D. Lab technician

Answer 30

c

Question 31

Which resource would help a patient with diabetes improve nutrition? A. Neurologist B. Dietitian C. Radiologist D. Urologist

Answer 31

b

Question 32

What is an example of internal communication within a care team? A. Posting on social media B. Provider-to-patient phone call C. Charting in the EHR D. Patient handouts

Answer 32

c

Question 33

Which of the following is an example of external communication? A. In-office huddle B. Charting vitals C. Faxing a referral to a specialist D. Reading lab results

Answer 33

c

Question 34

HIPAA affects patient education by: A. Allowing unlimited sharing of info B. Prohibiting patient questions C. Ensuring confidentiality D. Removing patient rights

Answer 34

c

Question 35

Which patient is most likely to need care coordination? A. A healthy teen with a cold B. A patient with multiple chronic conditions C. A person getting vaccinated D. A patient with a mild headache

Answer 35

b

Question 36

What is the best way to confirm a patient understands instructions? A. Speak louder B. Use the teach-back method C. Give a brochure D. Assume understanding

Answer 36

b

Question 37

What is the purpose of a patient navigator? A. Supervise hospital staff B. Guide patients through the healthcare system C. Perform X-rays D. Issue prescriptions

Answer 37

b

Question 38

When should patient education begin? A. At the follow-up visit B. Before the visit C. During the intake D. After discharge only

Answer 38

c

Question 39

What should be documented after patient education? A. Patient’s favorite color B. The date and time only C. The method used and patient response D. The provider’s schedule

Answer 39

c

Question 40

Which learning style benefits most from visual aids? A. Auditory learners B. Kinesthetic learners C. Visual learners D. Tactile learners

Answer 40

c

Question 41

When using a printed brochure for education, the medical assistant should: A. Avoid reading it B. Use one with small font C. Review it with the patient D. Hand it out and walk away

Answer 41

c

Question 42

What is cultural competence? A. Ignoring cultural differences B. Adapting care to respect patients’ values and beliefs C. Assuming everyone has the same needs D. Only treating patients from your culture

Answer 42

b

Question 43

A good method for helping patients track appointments is: A. Paper calendars B. Text reminders C. Phone calls D. All of the above

Answer 43

d

Question 44

What is the medical assistant’s role in goal-setting with patients? A. Provide goals for the patient B. Collaborate with the patient and provider C. Avoid setting goals D. Write long-term goals only

Answer 44

b

Question 45

Who can help a patient with navigating health insurance issues? A. Radiologist B. Nurse C. Social worker or case manager D. Medical coder

Answer 45

c

Question 46

What should happen before releasing a patient’s records to another provider? A. Wait for the new provider to ask B. Nothing is required C. Get written consent from the patient D. Call the pharmacy

Answer 46

c

Question 47

What is included in discharge planning? A. Education, follow-up, and resources B. Insurance renewal C. Surgery prep D. Collecting payment only

Answer 47

a

Question 48

How can medical assistants support continuity of care? A. Forget patient history B. Encourage no follow-ups C. Communicate patient needs to all team members D. Only work independently

Answer 48

c

Question 50

Health literacy is: A. A legal form B. The ability to understand and use health information C. Only for providers D. A billing code

Answer 50

b

Question 51

Which of the following helps empower patients? A. Ignoring questions B. Providing accessible education C. Using only medical terms D. Dismissing their concerns

Answer 51

b

Question 52

If a patient is non-compliant with treatment, the first step is: A. Dismiss the patient B. Report to authorities C. Explore reasons for non-compliance D. Change providers

Answer 52

c

Question 53

A goal of care coordination is to: A. Confuse the patient B. Increase unnecessary visits C. Provide safe, efficient, and patient-centered care D. Limit care options

Answer 53

c