Module 3 Flashcards
1
Q
Hawthorne Effect
A
The phenomenon that individuals that are being experimentally measured modify their behavior simply because they are being measured
2
Q
Scientific Management
A
The principles or practice of Frederick Taylor’s management theory based on time-and-motion studies to eliminate wasted movements and improve labor productivity
3
Q
Behavioral Approach to Management
A
The study of human behavior at work, such as motivation, conflict, and group dynamics, as a way to improve productivity
4
Q
Key Performance Indicators (KPIs)
A
A set of measures that an organization uses to gauge performance against strategic and operational goals
