Module 5 Flashcards

(39 cards)

1
Q

You are given the word healthy snacks. When you hear this word, you think of fruit, yogurt, gym, etc. This is an example of how ______ ______ work.

A

associative networks

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2
Q

Our sensory memory has:
- Unlimited _______
- Iconic memory (_______)
- ______ storage (auditory)
- Very limited ______

A
  • capacity
  • visual
  • echoic
  • duration
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3
Q

Our workbench memory is (short term/long term).

A

short term

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4
Q

Our workbench memory (short term):
- _______ capacity
- Limited ______
- Involvement
- _______ takes place here
- Encoding and _______

A
  • Limited
  • duration
  • Coding
  • retrieval
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5
Q

T or F: Your workbench memory is involved with everything that you do.

A

True

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6
Q

Things involved in sensory memory:
(Match the following with their definitions)
a. storage of visual information as an exact representation of the scene
b. storage of auditory information in sensory memory
c. interpretations created by the way some object feels

A

a. iconic storage
b. echoic storage
c. haptic perception

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7
Q

Sensory memory is strong in ______ but weak in ______.

A

capacity; duration

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8
Q

Workbench Memory:
(Match the following with their definitions of things involved in workbench memory):
a. process by which information is transferred from workbench memory to long-term memory for permanent storage
b. process by which information is transferred back into workbench memory for additional processing when needed

A

a. encoding
b. retrieval (ex: when you’re studying)

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9
Q

Workbench memory is working when you’re _______.

A

sleeping

(Sleeping is important to remember things)

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10
Q

Our long-term memory:
- ________ capacity
- ________ duration
- _______ meaning
- semantic/_______ network

A
  • unlimited
  • unlimited
  • semantic
  • associative
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11
Q

What are the 3 types of memory?

A
  1. Sensory Memory
  2. Workbench Memory
  3. Long Term Memory
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12
Q

What is a key way to learn?

A

Associations

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13
Q

What are 4 types of association methods (or the ways to learn)?

A
  1. Repetition (rehearsal)
  2. Dual Coding (sounds, smells, images)
  3. Meaningful Encoding
  4. Chunking
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14
Q

What type of association method is this an example of?
Repeating a license plate over and over in your head to remember it.

A

Repetition (rehearsal)

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15
Q

What type of association method is this an example of?
Looking at the numbers 149217761945 and meaningfully encoding it by important American history dates (1492, 1776, 1945).

A

Meaningful Encoding

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16
Q

How do you measure the success of an ad?

A

Recall (if the customer can recall it)

(ex: Jingles are catchy, so people can recall it and when they think of a jingle, they associate it with the company)

17
Q

T or F: When trying to remember the word sleep, the list of “night, rest, awake, tired, dream” will provide a more meaningful memory than “sheep, deep, keep, etc.

18
Q

Associative networks are (linear/not linear).

A

Not linear (aka it happens ALL AT ONCE)

19
Q

small piece of coded info which aids in retrieval must be tagged properly- random memory or thought?

A

tag

(ex: you smell sunscreen → your brain tagged that scent with “beach day”, so you instantly remember your last trip to the beach)

20
Q

network of mental pathways linking knowledge

A

associative network (aka semantic network)

(Is comprised of all of these nodes, all of these ways you have tagged stuff and created meaning.)

21
Q

concepts in an associative network

A

nodes

(ex: The node “dog” connects to other nodes like “bark,” “walk,” “leash,” and “pet.” Thinking of one triggers the others.)

22
Q

associations between nodes

A

paths

(ex: The path between “dog” and “leash” represents the association “you use a leash to walk your dog.”)

23
Q

type of coding wherein stimuli are converted to meaning that can be expressed verbally

A

semantic coding
(ex: you remember the word “puppy” by its meaning (a young dog), not just how the word looks or sounds)

24
Q

mental path by which a thought becomes “active”

A

memory trace (how a thought becomes active)

(ex: the temperature being cold is baked into the schema of wanting a pumpkin spice latte. It’s too hot out to think about that right now)
(ex: Hearing a bark activates the memory trace that leads you to think of your dog.)

25
- cognitive activation spreads from one concept to another - Marketers strive for (favorable/unfavorable) activation
- Spreading activation (can be favorable or unfavorable) - favorable (ex: smelling fresh cookies makes you think of your grandma, which then makes you remember holidays and family gatherings)
26
T or F: You have an associative network for everything
True
27
Schemas and associative networks can shape our _______ for things
expectations (ex: the dumpling thing. When she thought about a dumpling, she was expecting the American dumpling bc of her schema, but she got an Asian dumpling instead)
28
schema which represents an event, compose service expectations
script (ex: Your “restaurant script” — you expect to be seated, get a menu, order food, eat, and then pay the bill.)
29
memory of past events in one’s life
episodic memory/ nostalgia
30
______ can be positive for brands (can make a positive impact for brands) (ex: Old Navy's in store music)
Nostalgia
31
When a consumer continues to process message after initial level of understanding is achieved– this creates richer, better tags = better recall
Elaboration (ex: Ex: when you continue to think about the thing afterwards (like trying a sample and then you keep thinking about it)
32
What type of elaboration creates even DEEPER recall – associates self with stimulus; is a process by which people imagine themselves somehow associating with a stimulus that is being processed
personal elaboration (ex: PNG doing that Olympic Games ad. When you think of your mom, and them protecting you. PNG wants you to associate their brand with thinking about feeling safe with your mom)
33
- unintentional but recurrent memory of long-ago events that are spontaneously triggered. - yearning to relive the past that can produce lingering emotions
- rumination - nostalgia
34
cognitive components that represent facts What two things are involved in this definition?
declarative knowledge 2 things: nodes and paths
35
portion of an associative network that represents a specific entity and thereby provides it with meaning
schema
36
smaller part within one’s total associative network responsible for defining a marketing entity
brand schema
37
each time a consumer encounters a product, the mind compares all associations in the schema to see if the thought is correct
product schema
38
concept within a schema that is the single best representative of some category
exemplar (Within your “luxury car” schema, a Mercedes-Benz might be your exemplar — the single best example of what a luxury car represents.)
39
- Exemplar differs based on consumer’s unique _______. - Exemplars provides consumers with a basis of _______ for judging whether something belongs to a category
- experiences - comparison