Navigating the Organization

Question 1

Formal organizational features include:

Answer 1

-The traditional reporting lines that create the organization’s managerial levels or hierarchy.
-The decision-making process.
-The organization’s strategy, mission, and values.
-Events that may have shaped or may be shaping decision makers’ assessments.

The informal aspects of an organization are learned best by observing how people behave, communicate, and interact. The other choices all refer to the formal characteristics of an organization, aspects that have been articulated or documented in some way for all of the organization’s members.