Workplace Communications

Question 1

receiving feedback

Answer 1

Decide what kind of feedback you need and then find the person most equipped to provide it. The highest-ranking member of your unit may not be the best coach. Focus on a few specific issues.

As with giving feedback, the feedback discussion should closely follow the activity to be discussed. This supports specificity.

Listen actively in the moment, and ask questions to make sure you understand. Don’t be defensive. After the discussion, reflect on what has been said.

Offer thanks. In some cases, you may not accept the feedback. For example, HR may request feedback from a function it serves, and the feedback is negative, based on a misunderstanding of the terms of the service. It is appropriate to correct the misunderstanding but still acknowledge the comments and thank the respondent for the feedback.

Follow up with the person giving the feedback about your experiences in applying ideas and advice.

Question 2

Creating Communication Plans

Answer 2

Identify purpose.
Identify stakeholders.
Identify communications methods/channels.