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Flashcards in new hire Deck (383)
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1

What kind of TV uses thousands of florescent lights grouped in sets of three that comprise each pixel?

Plasma

2

What type of device provide a customer with the most popular calling features, with enhanced 911 functionality and battery backup

eMTA

3

What are the four types of remotes?

Universal learning, universal, unified, dedicated

4

How much space should surround a digital converter for proper heat dissipation?

2-2.5"

5

What are the most common features on a remote control?

Changing the channels, Turning the TV on and off, Scanning through your favorite channels, Recalling the last channel you watched, Activating parental lockout control, Muting the sound Controlling volume

6

What is the purpose of the drop cable?

The drop cable delivers RF to the customers home via the wall outlet

7

What is used to compensate for signal loss over long drops?

Drop amplifier

8

Which device connects the drop system to the feeder system?

Tap

9

What is the installation method of choice to feed outlets in a home from the primary service distribution point?

Passive, un-amplified and balanced RF splitting distribution network

10

Shield of drop cable consists of ____ and _____

foil and braid

11

What signals are carried on composite video?

Brightness, color information and synchronization pulses

12

SPIDF supports which Dolby Digital surround sound formats?

5.1, 6.1 and 7.1

13

Which type of cable has become the standard for interfacing Home Theatre componenets?

HDMI

14

Which interconnect uses light to transmit audio signals?

Toslink, EIA/J

15

Firewire supports the movement of multimedia data and large files at what two speeds?

400 Mbps and 800 Mbps

16

What is a combination of spatial image compression and temporal motion compensation?

Digital Compression

17

What is the ideal BER of a 256QAM channel of 40Mbps?

1.0E-09

18

How much bandwidth has the FCC allocated to a single digital channel?

19.39 megabits per second (Mbps)

19

What type of signal is a continuous waveform?

Analog signal

20

Who mandates certain frequency levels for various types of communication?

The FCC

21

Helping the customer to help themselves by learning more about their equipment will often provide _______

A better customer experience

22

When providing an explanation to a customer, make sure to avoid the use of _____

Jargon or Slang

23

What should be done before performaing any work at an install?

Discuss details of the install with the customer

24

On an HSD install, after the customer completes the brief FTUE initiation, you (the technician) will take the customer to the Profile Page...what is the web address?

http://xfinity.com/profile

25

What is the Comcast Customer Gurantee?

We will give you a 30-day, money-back guarantee on all our services. We will be respectful and courteous of you and your home. We will answer your questions at your convenience. We will offer easy-to-understand packages and provide you with a clear bill. We will continually offer the best and most video choices. We will quickly address any problem you experience. We will schedule appointments at your convenience and be mindful of your time.

26

What are three ways to reduce stress?

Take 3 Deep Breaths Count to 10 Take a short break

27

What will will largely determine the quality of your work relationships.

Attitude

28

Name two Verbal behaviors to avoid at work:

1) Arguing 2) Swearing 3) Yelling 4) Mocking 5) Talking back 6) Blaming others 7) Talking “under your breath” 8) Not returning phone calls

29

Who is responsible for using the iPhone/laptop/Symbol device to process completed work orders

The technician

30

Where can the organizational structure map be viewed?

The People Finder through TeamComcast