Flashcards in new hire Deck (383)
What kind of TV uses thousands of florescent lights grouped in sets of three that comprise each pixel?
What type of device provide a customer with the most popular calling features, with enhanced 911 functionality and battery backup
What are the four types of remotes?
Universal learning, universal, unified, dedicated
How much space should surround a digital converter for proper heat dissipation?
What are the most common features on a remote control?
Changing the channels, Turning the TV on and off, Scanning through your favorite channels, Recalling the last channel you watched, Activating parental lockout control, Muting the sound Controlling volume
What is the purpose of the drop cable?
The drop cable delivers RF to the customers home via the wall outlet
What is used to compensate for signal loss over long drops?
Which device connects the drop system to the feeder system?
What is the installation method of choice to feed outlets in a home from the primary service distribution point?
Passive, un-amplified and balanced RF splitting distribution network
Shield of drop cable consists of ____ and _____
foil and braid
What signals are carried on composite video?
Brightness, color information and synchronization pulses
SPIDF supports which Dolby Digital surround sound formats?
5.1, 6.1 and 7.1
Which type of cable has become the standard for interfacing Home Theatre componenets?
Which interconnect uses light to transmit audio signals?
Firewire supports the movement of multimedia data and large files at what two speeds?
400 Mbps and 800 Mbps
What is a combination of spatial image compression and temporal motion compensation?
What is the ideal BER of a 256QAM channel of 40Mbps?
How much bandwidth has the FCC allocated to a single digital channel?
19.39 megabits per second (Mbps)
What type of signal is a continuous waveform?
Who mandates certain frequency levels for various types of communication?
Helping the customer to help themselves by learning more about their equipment will often provide _______
A better customer experience
When providing an explanation to a customer, make sure to avoid the use of _____
Jargon or Slang
What should be done before performaing any work at an install?
Discuss details of the install with the customer
On an HSD install, after the customer completes the brief FTUE initiation, you (the technician) will take the customer to the Profile Page...what is the web address?
What is the Comcast Customer Gurantee?
We will give you a 30-day, money-back guarantee on all our services. We will be respectful and courteous of you and your home. We will answer your questions at your convenience. We will offer easy-to-understand packages and provide you with a clear bill. We will continually offer the best and most video choices. We will quickly address any problem you experience. We will schedule appointments at your convenience and be mindful of your time.
What are three ways to reduce stress?
Take 3 Deep Breaths Count to 10 Take a short break
What will will largely determine the quality of your work relationships.
Name two Verbal behaviors to avoid at work:
1) Arguing 2) Swearing 3) Yelling 4) Mocking 5) Talking back 6) Blaming others 7) Talking “under your breath” 8) Not returning phone calls
Who is responsible for using the iPhone/laptop/Symbol device to process completed work orders