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Flashcards in xfinity voice Deck (51)
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1

What are the 3 types of calls a customer can make using their CDV service?

Domestic, International, and Operator-Assisted Calls.

2

What are the 3 ways that calls can travel when a customer uses CDV?

CDV to CDV, CDV to Internet, CDV to PSTN

3

What are the 4 methods for accessing voicemail?

*99, voicemail access number, home telephone number, and Xfinity Connect / Smartzone

4

What 4 prefixes are automatically blocked when using Business Trunking?

900, 976, 700 and 500.

5

When installing a 9 port drop amplifier, Xfinity voice service will be connected to which port?

Passive Port

6

Name two countries where Business Voice provides unlimited local and long distance?

USA, Mexico, and Canada.

7

You can make outgoing calls from an iPhone, iPad Touch, iPad, or Android smartphone all without using any wireless minutes.

Voice 2 go.

8

Xfinity Voice now includes what free feature for residential customers with Unlimited and Unlimited select service?

Free mobile calling with Voice 2 go.

9

Customers now receive readable voicemail. How many minutes will the transcript of the voicemail message include?

1

10

What option do you choose to review new messages in the voicemail menu?

1

11

What is the MTTR for Business Class Voice customers?

4 hours

12

What should never be installed between a tap and an eMTA?

house amplifier

13

On a new Xfinity Voice install, what should be connected to the eMTA before power is connected?

coaxial cable

14

Which keypad digit is pressed to replay a voice message with XFINITY Voice service?

4

15

What term describes an operator interrupting a call on a line that was verified busy?

Busy Line Interrupt

16

Name 5 of the 12 Xfinity Voice features?

3 way calling, Anonymous Call Rejection, Call Forwarding, Call Forwarding Selective, Call Return, Call Screening, Call Waiting, Caller ID, Caller ID Blocking Per Call, Caller ID with Call Waiting, Repeat Dialing, Speed Dial 8,

17

What is the code to access voicemail from home?

*99

18

What is the Xfinity Voice Rule of Three?

1. confirm new phone number2. voice welcome kit and how to use voicemail3. uses of Smartzone

19

Which Xfinity service is connected to the external passive port on the input side of a drop amplifier?

Xfinity Voice services

20

Battery backup for CDV provides what range of standby service?

6 - 8 hours

21

What are the two numbers provided by the customer which are contacted in case of an alarm?

Call to Notify and Call to Verify

22

When verifying a multi-line hunt group, what do you dial to activate "Make Terminal Busy" ?

*230

23

What is the typical level of ring voltage applied in Xfinity Voice?

60-90 VAC

24

What is the frequency range typically applied to ring voltage?

20-25 Hz

25

What is the name for the Central Office server that routes calls to other IP based phones or through the PSTN?

Softswitch

26

Phantom pulse dialing is most commonly associate with what impairment?

Bad or damaged copper pairs.

27

What feature that converts your Xfinity voicemail messages to text and lets you read them as email - anytime, anywhere?

Readable Voicemail

28

When accessing the voicemail menu, what is the button you push to review new messages?

1

29

When accessing the voicemail menu, what is the button you push to replay messages?

4

30

When accessing the voicemail menu, what is the button you push to delete messages?

7