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Flashcards in non-verbal communication Deck (30)
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1

Touch

Haptics

2

Principle of scarcity

Stimulation of psychological reactance e.g. limited time offer/ 20% discount today only/ when it's gone it's gone/ marketing to people in a hurry Cialdini 1993

3

Proxemics

Distance/ whats between you/ where you are in relation to eachother

4

Forbes and Jackson 1980

Kinesics-Mirroring could make you appear as an insincere investigator- although mirroring is a natural reaction sometimes

5

Time frame

Chronemics

6

Chronemics

Time frame

7

Cialdini 1993

Principle of Scarcity- Stimulation of psychological reactance e.g. limited time offer/ 20% discount today only/ when it's gone it's gone/ marketing to people in a hurry

8

Expectancy violations theory

we react positively or negatively when people violate these expectations- Burgoon 1994

9

Kinesics-Mirroring could make you appear as an insincere investigator- although mirroring is a natural reaction sometimes

Forbes and Jackson 1980

10

Briñol and Petty 2003

kinesics- head movements- nodding = trusting shaking= doubt

11

Proxemics- obstruction (table) gives a feeling of relief and confidence A closer proximity creates a pressure to confess and a feeling that they can't hide

Heslin and Patterson

12

Kinesics- eye contact helped for a legitimate (important phone call) request but no eye contact worked for an illegitimate request (sweets)

Kleinke 1980

13

Expectancy violations theory- we react positively or negatively when people violate these expectations

Burgoon 1994

14

Eye contact, facial expressions, gestures, body movements, posture

Kinesics

15

Kleinke 1980

Kinesics- eye contact helped for a legitimate (important phone call) request but no eye contact worked for an illegitimate request (sweets)

16

Distance/ whats between you/ where you are in relation to eachother

Proxemics

17

Stimulation of psychological reactance e.g. limited time offer/ 20% discount today only/ when it's gone it's gone/ marketing to people in a hurry Cialdini 1993

Principle of scarcity

18

-Kinesics -Haptics -Proxemics -Chronemics

types of non- verbal communication

19

Kinesics

Eye contact, facial expressions, gestures, body movements, posture

20

we react positively or negatively when people violate these expectations- Burgoon 1994

Expectancy violations theory

21

kinesics- head movements- nodding = trusting shaking= doubt

Briñol and Petty 2003

22

Haptics-Customers touched by a requester tend to comply more than customers in no-touch conditions

Hornick 1992

23

Burgoon 1994

Expectancy violations theory- we react positively or negatively when people violate these expectations

24

types of non- verbal communication

-Kinesics -Haptics -Proxemics -Chronemics

25

Hornick 1992

Haptics-Customers touched by a requester tend to comply more than customers in no-touch conditions

26

Heslin and Patterson

Proxemics- obstruction (table) gives a feeling of relief and confidence A closer proximity creates a pressure to confess and a feeling that they can't hide

27

Principle of Scarcity- Stimulation of psychological reactance e.g. limited time offer/ 20% discount today only/ when it's gone it's gone/ marketing to people in a hurry

Cialdini 1993

28

kinesics- When interviewer is happy/ uses smiley facial expressions it rubs off on the applicant and makes them more happy/ relaxed

Washburn and Hakel 1973

29

Washburn and Hakel 1973

kinesics- When interviewer is happy/ uses smiley facial expressions it rubs off on the applicant and makes them more happy/ relaxed

30

Haptics

Touch