organising Flashcards
chain of command
shows the line of authority and communication in a business. It runs from the top of the organisation to positions at the bottom of the chain
span of control
Relates to the number of people who report directly to a manager. A business can have a wide span of control or narrow span of control
wide span of control
when they have a large number of employees reporting directly to them Its often used when employees do not require a high degree of supervisors
narrow span of control
applies when a smaller number of employees report directly to the managers. It’s used when employees require greater supervision
factors affecting span of control
trust
employee skills
tasks
managerial workload
shareholders
these are individuals or organizations that have purchased shares in the firm
they are entitled to a share of the business profits known as a dividend
board of directors
the board of directors are appointed by the shareholders of the business
they are responsible for creating the firm’s mission statement and appointing a CEO to achieve it
Senior management
The CEO holds the most senior management position in the firm
The CEO sets the overall strategic plan for the firm and reports to the board of directors
Middle management
Middle managers tend to be heads of specific departments
They are responsible for implementing the plans and policies set by senior management
supervisor
Supervisors assign tasks to front-line staff and monitor employee progress
They are responsible for recruiting staff for their department and for providing training
front line staff
these are the employees who carry out the day-to-day duties and tasks within a department
they are assigned roles by their supervisor
delayering
involves removing one or more management layers in an organizational structure
