communictating

Question 1

Principles of effective communication

Answer 1

accuracy
appropriate language
preparation
confidentiality
feedback

Question 2

principles - accuracy

Answer 2

all facts in the message should be accurate and the sender should have up to date information on the topic

Question 3

principles-appropriate language

Answer 3

the language used should not be too technical or too difficult for the reader to understand.
The send should avoid using jargon and use clear short sentences

Question 4

principles- preparation

Answer 4

before communication takes place the sender needs to research the audience to judge the tone and content of the message to be sent

Question 5

principles-confidentiality

Answer 5

method of communication chosen should reflect the confidentiality of the content of the message. Sensitive information such as sales data should be communicated face to face

Question 6

principles- feedback

Answer 6

a feedback mechanism should be a feature in all methods of communication. This allows the receiver to seek clarification and reduces the likelihood of misunderstandings