resolving conflict in the workplace

Question 1

industrial relations

Answer 1

refers to the relationship between the employer and employees in an organisation.
the aim is to have a positive industrial relations environment

Question 2

benefits of positive industrial relations

Answer 2

recruitment and retention
employee motivation
intraprenurship
change
industrial relations

Question 3

causes of industrial relations

Answer 3

pay
working conditions
new technology
redundancy
unfair dismissal

Question 4

pay claims

Answer 4

a demand made by employees to their employer for an increase in pay

Question 5

cost of living claim

Answer 5

employees want their pay to keep up with the rate of inflations

Question 6

comparability claim

Answer 6

pay increase because people doing similar work in a different firm received a pay increase

Question 7

productivity claim

Answer 7

seek a pay rise because their workload increased or have adapted to changes introduced by management

Question 8

relativity claim

Answer 8

pay of one group of workers is linked to pay of anther group even though they are doing different jobs. if one group gets a pay increase the other group demand one of the same rate to maintain a pay gap

Question 9

trade unions

Answer 9

an organisation that aims tortect and improve pay and working conditions of its members

Question 10

redress for unfair dismissal

Answer 10

re-instatement
re-engagement
compensation

Question 11

re-instatement

Answer 11

employee gets thir old job back
employee is entitled to back pay from the date of dismissal
employee is entitled to any improvemnets in coniditions of employment while they were dismissed

Question 12

re-engagement

Answer 12

employee may get their old job back or go to an alternative job approved by the WRC
employee is not entitled to back pay from date of dismissal

Question 13

compensation

Answer 13

employee may get up to two years salary if they have suffered from financial loss due to dismissal
up to 4 weeks salary if no financial loss suffered

Question 14

constructive dismissal

Answer 14

an employee resigns from their job due to the employers conduct towards them. the employee feels as if the employer has made working life so difficult that its impossible to remain in their job. the burden of proof lies with the employee to show that their resignation was justified. before resigning the employee should have made every other possibility to solve the issue with the employer