PCC Policies & Processes (Level 1 Portfolio) Flashcards Preview

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Flashcards in PCC Policies & Processes (Level 1 Portfolio) Deck (12)
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1
Q

What is PLAN?

A

A decision making tool

Proportionate
Legal
Accountable
Necessary

2
Q

What are the planned team value steps?

A

Evaluate - option - work

Identify through surveys
Design specifications
Actual scheme & customer satisfaction

3
Q

What are the repairs team value steps?

A

Access - Diagnose - Repair

Book & Identify defect
Further identfy with contractor and ensure work is udnerstood
Carry out repair & customer satisfaction

4
Q

What is the repairs team purpose?

A

Carry out the right repair at the right time

5
Q

What is the planned (project) teams purpose?

A

To maintain and improve our property

6
Q

What PCCs principles of work?

A

COWS PB

Customer always sets the nominal value
Only do valued work
Work flow 100% clean
Single piece flow
Pull not push
Best resource at front end

7
Q

What does it mean by waste in a system?

A

Wasted time, money, human resources and material
Also an inefficient system

8
Q

What are the types of waste?

A

Type 1 - can be removed straight away with no consequence on work
Type 2 - has to be designed out of the work
Type 3 - cant be removed as it relates to policy or legislation

9
Q

What are two types of capability measures?

A

Leading & lagging

Leading:
Demand, calability, capacity & quality

Lagging:
Cost & customer satisfaction

10
Q

What is PCC lone working policy?

A

Ensure your outlook calendar is up to date with times and locations
Ensure databse has an appointment
Your phone is on and used for communication of when entering and leaving site
Refer back to any training for significant risks such as working at height

11
Q

What should you do if you recieve a gift from MJ or Comserv?

A

Best practice to decline gifts, if you do accept gain consent from manager first.
Even if declined or accepted all gifts must be registers on the gifts and hospitality register

12
Q

When have you used PLAN?

A

If i was completing an EPC and inspecting the roof insulation, i would use it to help decide if it is worth installing more.

Say if there was 50mm it would be worth it but 200mm but not be.