Performance Analytics

Question 1

Which of the following are true statements about Performance Analytics? More than one response may be correct.
A. Collects and analyzes data
B. Aggregates data over time
C. Provides actionable insight
D. Forecasts future performance
E. Shares clear, up-to-date visualizations

Answer 1

A. Collects and analyzes data
B. Aggregates data over time
C. Provides actionable insight
D. Forecasts future performance
E. Shares clear, up-to-date visualizations

Question 2

True or False? Performance Analytics can be run on any ServiceNow instance.

Answer 2

False

Question 3

Which of the following data types are a good fit with Performance Analytics? More than one response may be correct.
A. String
B. Date/time
C. Boolean
D. Journal
E. Choice

Answer 3

B. Date/time
C. Boolean
E. Choice

Question 4

Which Performance Analytics component is described by the following?
A set of records from a ServiceNow table that have a common characteristic such as the Priority is critical.

A. Field type
B. Breakdown
C. Data Collector
D. Indicator Source
E. Bucket Group

Answer 4

D. Indicator Source

Question 5

Which Performance Analytics component is described by the following?
Performance metrics taken at regular intervals.

A. Indicator
B. Indicator Source
C. Breakdown Source
D. Breakdown
E. Data Collector

Answer 5

A. Indicator

Question 6

Which Performance Analytics component is described by the following?
Filters or groups indicator scores for more detailed analysis.

A. Indicator
B. Indicator Source
C. Breakdown Source
D. Breakdown
E. Data Collector

Answer 6

D. Breakdown

Question 7

Which of the following are true statements for Data Collectors? More than one response may be correct.
A. Fixed Data Collectors collect data for an absolute time period
B. Relative Data Collectors collect data for an absolute time period
C. Can be configured to use a server-side script to determine when to run
D. Always runs automatically based on a schedule
E. Uses the System time for queries

Answer 7

A. Fixed Data Collectors collect data for an absolute time period
C. Can be configured to use a server-side script to determine when to run

Question 8

Which of the following are features of Analytics Hub? More than one response may be correct.
A. Comments
B. Thresholds
C. Scorecards
D. Forecasts
E. Targets

Answer 8

A. Comments
B. Thresholds
D. Forecasts
E. Targets

Question 9

Which features of Analytics Hub send notifications? More than one response may be correct.
A. Comments
B. Thresholds
C. Forecasts
D. Targets
E. Comparisons

Answer 9

B. Thresholds

D. Targets

Question 10

Which of the following are true statements about Dashboards? More than one response may be correct.
A. Applications are allowed to have only one Dashboard
B. Dashboards can have a maximum of four widgets
C. All users can view all dashboards
D. Dashboards are configured using a drag and drop canvas
E. Dashboards can contain widgets and tabs

Answer 10

D. Dashboards are configured using a drag and drop canvas

E. Dashboards can contain widgets and tabs

Question 11

Which of the following are true statements about Bucket Groups? More than one response may be correct.
A. A special type of Breakdown Source
B. Must be viewed in Analytics Hub
C. Can be created by Dashboard users
D. Divides values returned by a script or field into discrete groupings
E. Can provide insights that are not obvious by looking at raw data

Answer 11

A. A special type of Breakdown Source
D. Divides values returned by a script or field into discrete groupings
E. Can provide insights that are not obvious by looking at raw data