Pharmacy Business: Exam Review

Question 1

The right of an individual to make informed decisions for her own good is referred to as:

Answer 1

autonomy

Question 2

The use of fax machines in pharmacy:

Answer 2

has greatly improved efficiency.

Question 3

A conflict occurs in the pharmacy with a customer over the price of a prescription. After explaining to the patient that the particular prescription is not covered by his medical insurance, the patient becomes irate and threatens to sue the pharmacy. The next step the technician should take is:

Answer 3

ask the pharmacist to talk to the patient.

Question 4

With an angry patient, you should always:

Answer 4

remain calm

Question 5

Before placing a person on hold, it is important to first:

Answer 5

Before placing a person on hold, it is important to first:

Question 6

Messages are sent through a variety of:

Answer 6

channels

Question 7

When asking questions of a patient, it is more effective to:

Answer 7

ask questions that encourage specific details related to information needed.

Question 8

Hostile or cruel language intended to hurt someone is called:

Answer 8

sarcasam

Question 9

Which is an example of projection?

Answer 9

Having hostile feelings about another and stating that the other person “doesn’t like” you

Question 10

Verbal expressions or body language expressing that the receiver understood the message she received is called:

Answer 10

feedback

Question 11

Some basic principles that should make up a code of ethics include:

Answer 11

continuously improving levels of professional knowledge and skills.

Question 12

All professionals that prescribe any controlled substances must maintain a valid registration with the:

Answer 12

Drug Enforcement Administration (DEA)

Question 13

The percentage of women enrolled in pharmacy schools in the U.S. colleges of pharmacy in 1993 was:

Answer 13

63 Percent

Question 14

__________________ must be part of the manufacturing process and cannot be added after the product is made.

Answer 14

quality control

Question 15

A national professional organization that represents pharmacy technicians and promotes certification of technicians is the ____________________.

Answer 15

American Association of Pharmacy Technicians

Question 16

The number of questions on the Pharmacy Technician Certification Exam (PTCE) is:

Answer 16

90

Question 17

Of the number of required continuing education hours for the CPhT, how many hours must be related to pharmacy law?

Answer 17

1 hour

Question 18

The Doctor of Pharmacy degree requires a total of ____________________ years of academic study.

Answer 18

six

Question 19

The largest national pharmacy organization is the:

Answer 19

American Pharmacists Association (APhA).

Question 20

The quality and control unit responsible for auditing the control system and evaluating product quality is sometimes referred to as:

Answer 20

Assay and Control

Question 21

In case of a fire, you should consult your:

Answer 21

fire saftey plan

Question 22

SDS is the abbreviation for ____________________________.

Answer 22

safety data sheet

Question 23

Approximately what percentage of health care workers are sensitive to latex gloves?

Answer 23

8% to 12%

Question 24

T or F
To ensure that all employees are aware of the contents of waste containers, they must be labeled with the biohazard symbol.

Answer 24

True

Question 25

OSHA requires that all health care workers be immunized against:

Answer 25

hepatitis B

Question 26

The destruction of pathogens by physical or chemical means is called:

Answer 26

disinfection

Question 27

If the red diamond on the top of a hazard identification system label has a “4,” this means the chemical:

Answer 27

is extremely flammable

Question 28

The top red diamond on a hazard identification system label indicates:

Answer 28

flammabiliy

Question 29

Companies with greater than ____________________ employees must maintain records of all work-related injuries and illnesses.

Answer 29

ten

Question 30

Which year did the federal government pass the Occupational Safety and Health Act?

Answer 30

1970

Question 31

The largest single medical benefits program in the United States is:

Answer 31

medicare

Question 32

T or F If the patient chooses coverage and Medicare Part C, she will not need coverage under Part A and Part B.

Answer 32

True

Question 33

With workers’ compensation, it is the injured worker’s responsibility to:

Answer 33

notify the employer promptly of an injury.

Question 34

Which of the following plans covers spouses of veterans with permanent, service-related disabilities?

Answer 34

CHAMPVA

Question 35

The Medicaid health benefits program is not used for:

Answer 35

veterans

Question 36

An exclusion of certain types of coverage in an insurance policy is called a(n) policy limitation.

Answer 36

True

Question 37

TRICARE is a health care benefit program for all of the following, except:

Answer 37

families of veterans with service-related disabilities.

Question 38

Which is not true regarding an insurance policy?

Answer 38

It becomes effective as soon as it is offered.

Question 39

Which of the following is true about Blue Cross and Blue Shield?

Answer 39

It offers prepaid health services.

Question 40

TRICARE runs a military pharmacy as well as a(n) ____________________ pharmacy.

Answer 40

mail order

Question 41

___________ is a productivity tool used to maximize efficiency and reduce drug costs.

Answer 41

benchmarking

Question 42

What report gives a thumbnail sketch of the profitability of the pharmacy based on that day’s productivity?

Answer 42

end of day results

Question 43

One way to prevent theft at the pharmacy is: Change passwords, safe combinations, and lock codes regularly, especially after an employee quits or is fired. Make sure at least two employees open and close the pharmacy and leave security lights on after closing. Keep the pharmacy clean and without clutter. All of the above.

Answer 43

All of the above.