Power Conflict Flashcards
(18 cards)
What is the definition of Authoritarian leadership?
Top-down control, minimal team input
Prioritises task over people and involves one-way communication.
What are the main characteristics of Democratic leadership?
Inclusive and consensus-driven, encourages input, transparency, and trust
Fosters team engagement and empowerment.
What type of leadership is described as hands-off with minimal guidance?
Laissez-Faire
Team makes independent decisions and promotes creativity but may lack direction.
What is the focus of Transformational leadership?
Inspires and motivates through shared vision and values
Focuses on personal growth, morale, and purpose.
What are the core elements of Transformational leadership known as the 4 Is?
- Idealized Influence
- Inspirational Motivation
- Intellectual Stimulation
- Individual Consideration
These elements define how transformational leaders inspire their teams.
What does Situational Leadership emphasize?
Best leaders adapt to task complexity, team’s motivation and skills, environmental pressures
No one-size-fits-all style — flexibility is key.
How is power defined in the context of influence?
Power is the ability to influence others’ behaviour or decisions
(Coleman & Tjosvold, 2000).
What are the different types of power?
- Legitimate: Based on rank/role
- Reward: Control of rewards
- Coercive: Through threat or punishment
- Referent: Based on connection or shared identity/values
- Expert: Derived from knowledge, skills, or expertise
Each type of power has different implications in leadership.
What is a common issue in the healthcare context regarding power?
Power imbalance: Professionals often hold more knowledge and control
Medical jargon can alienate clients, harm autonomy, and reduce informed consent.
What are common barriers to conflict resolution?
- Fear of retaliation
- Escalation
- Awkwardness
- Harming relationships
Avoidance often feels safer than confrontation.
What are the three roots of conflict according to Shrumpf et al. (1991)?
- Limited Resources
- Unmet Needs
- Different Values
These roots influence beliefs, priorities, and choices.
What is a key insight about conflict?
Most conflict isn’t about the surface issue — it’s about an unacknowledged emotional or relational need.
What are common triggers of conflict in healthcare?
- Role confusion
- Stressful environments
- Resource scarcity
- Poor communication
These factors can lead to lower care quality and staff burnout.
What are the conflict management styles according to the Thomas-Kilmann Model?
- Forcing: I win / You lose
- Avoiding: No one wins
- Accommodating: You win / I lose
- Compromising: You lose / I lose
- Collaborating: I win / You win
Collaborating is considered the ideal approach.
What cultural considerations affect communication and conflict?
- Power Distance: Norms around respect and hierarchy
- Individualism vs Collectivism: Focus on personal vs group needs
Understanding these helps avoid misinterpretations.
What are some reasons people avoid apologizing?
- Low concern for relationship
- Fear of self-image damage
- Belief apology won’t help
These factors can hinder effective communication.
What are the elements of an effective apology?
- Take responsibility
- Explain what went wrong
- Acknowledge impact
- Offer reassurance it won’t happen again
Avoid conditional apologies, insincere tone, and vague language.
True or False: Empathy is the same as an apology.
False
Empathy validates feelings while an apology accepts responsibility and commits to change.
