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Practice ?'s Flashcards

1
Q

Look up wireless corp disc

A

ecpv

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2
Q

sellers use to make changes to CTN acct

A

phoenix

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3
Q

customers use to make changes to CTN on their accts

A

premier

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4
Q

find wirless rate plan info for particular CTN on an acct

A

phoenix and telegence

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5
Q

create contracts

A

base and phoenix

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6
Q

usage reports for blling

A

SMART

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7
Q

find authorized order placers

A

ecpv and base

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8
Q

customer bills

A

telegence and phoenix

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9
Q

indiv. line

A

telegence and phoenix

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10
Q

equipment type

A

telegence and phoenix

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11
Q

systems to upgrade

A

phoenix

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12
Q

cap for fam talk groups

A

5

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13
Q

how much data available for pc card

A

5gb

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14
Q

requirements for amb

A

5 lines, $30 MRC, credit check

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15
Q

PSTN

A

Public Switch Telephone Network- all voice services go over worldwide

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16
Q

demark point

A

where at&ts responsibility stops (MPO)

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17
Q

NSR

A

new sales revenue

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18
Q

tbr

A

total billed revenue for customer

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19
Q

bandwith of DS3 circuit

A

45 mbgps

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20
Q

diff btw line and trunk

A

line connects customer to CO, trunk connects CO to CO

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21
Q

Name 4 product bucket and give examp

A

a. Infrastructure- all AMA’s fall under wireles- PRI/local, long distance
b. Mobility- blackberry
c. Data/IP- BVOip, MIS, MPLS, DSL, Uverse
d. Aplication Services- ATT connect and Tech support 360

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22
Q

3 BVOip

A

IP flex- customer has equipment, VDNA- we house all the equipment, IP toll free

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23
Q

T1 Circuit

A

24 DSO Channels

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24
Q

1 item that is considered telephony CPE

A

Phone, PBC, Fac Machines

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25
Diff btw LAN and WAN
a. LAN- local area network- all computers attached | b. WAN- wide area network- more than one LAN
26
2 sytems that can be used to find CSR
VIP and EVB
27
$ peices of infor found in SAART
CUID, AE, BID, Segment
28
Customer billing issue
RDS
29
ECRM
a. log opportunities b. manage funnel c. place orders
30
FMC provides what info
MTN/SVID
31
System to view diff biz talk groups on acct
phoenix
32
2 systems to view indiv. line commitment info
telegence and phoenix
33
Create reports
SMART- Sales and Marketing Reporting Tool
34
Creat a report that shows wireless CTN activations
SMART
35
2 stystems to find the type of equipment a subscriber is using
telegence and phoenix
36
view customers bill
telegence and phoenix
37
where to find subscriber and activity reports
SMART
38
KCC
Key Contact Center
39
AMB
ATT mobility business agreement
40
CTN
cellulare telephone number
41
Who is the person who would come if you have an acct assignment?
Sales Planning Manager- job is to make sure TBR and accts are correct for AEs... for mobility this is called the BOM (business operations manager)
42
What are three things to see prorated charges?
voice, data, features
43
Used to find legecy b and s bills
EBV- enterprise bill viewer
44
used to track orders and inventory
order trink- link within phoenix
45
find att acct manager for an aact
ECPV, ROME
46
Track profitability % of an opportunity closing
ROME
47
full tax id
telegence
48
2 systems that does BAN to BAN transfers
phoenix and ETeams
49
Change customer rate plans
phoenix
50
what is a typical small bus agreement
isbs and amb
51
if the cust. has service on my billing platform then their acct number begins with 171
ABN agreement
52
what are 3 requirements for 10% disc
wireline, FAN, 5 or more lines with one CRY, MRC of $30 or more
53
which agreement has 2 types of subcontracts
ACDA- ATT Coporate Digital Advantage- MAC and Attainment sub contracts
54
ATT 2g
EDGE
55
3 benefits of GSM
a. sim card b. used by 88% of world c. compatible with more devices
56
Certified on ATT network but not sold or supported by ATT
non stock device (UPS scanner) (OEM products)
57
Allows customer to use their phone as a modem
tethering
58
what are 2 types of intnational voice rate plans that give the customer discounted calling rates
world connect in the us... world travelor outside us
59
Busines Talk
unlim M2M or unlim ptt... up to 50 users
60
what service allows technicians to access customers computers and fix IT problems
tech support 360
61
document viewer
contract for all legacuesm legacy T bills
62
internet circuit for both voice and data
ip flex, vdna, ip toll-free (BVOIP offers)

AT&T (4 decks)

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