Prince2 Practitioner - Section 1 Flashcards
(35 cards)
Is this an appropriate application of the ‘manage by exception’ principle, and why?
A. Yes, because the project manager should set tolerance equally for all work packages in a stage.
B. Yes, because setting appropriate tolerances for work packages will help keep the stage within tolerances.
C. No, because tolerances set by the project manager should be the same as those set by the project board.
D. No, because the project manager should divide the stage tolerances between the team managers.
Correct Answer: B
QUESTION 2
During stage 4, a work package was authorized for the ‘delivered pilot courses’ to be completed by the end of week 2. The ‘finalized materials’ work package will
start in week 3. Both work packages have zero tolerances, and finalizing the materials is dependent on feedback from the pilot courses.
During week 1, there were some problems with the pilot courses, so at the start of week 2 the team manager rescheduled the courses to week 3, and reported this
in the weekly checkpoint report as the end of week 2.
Should the team manager have reported this delay previously as an issue, and why?
A. Yes, because the work package to deliver the pilot courses was forecast to exceed its time tolerance.
B. Yes, because a team manager should not change the scheduled order of a work package.
C. No, because the checkpoint report for week 1 should include information on any issues that occurred.
D. No, because the feedback from the rescheduled courses can be used in week 4 to finalize the materials.
Correct Answer: C
The project is now closed. The expected increase in revenue is not being achieved. It has been agreed with the team manager for the ‘marketing materials’ that
additional marketing activities will be undertaken to achieve the expected increase in revenue.
Who should be responsible for monitoring the results of the marketing activities, and why?
A. Senior user, because this person is responsible for realizing the benefits post-project.
B. Senior user, because this person is responsible for specifying the desired from the project.
C. The team manager for the ‘marketing materials’, because this person has the skills to demonstrate that the activities are effective.
D. The team manager for the ‘marketing materials’, because the project board is disbanded at the end of the project
Correct Answer: A
MANAGING A STAGE BOUNDARY
The ABC Company trainers have been accredited and the course booking procedures have been amended. The ‘managing a stage boundary’ process is taking
place at the end of stage 3.
Which activity should occur during the ‘update the business case’ activity?
A. Update the overall plan with the time and cost taken to develop the ‘e-learning course’ and ‘amended course booking procedures’
B. Break the ‘planned pilot courses’ down into component products in order to identify the work required to deliver them.
C. Review whether the possible sales of the training course to external companies are likely to cover the project costs.
D. Review whether a new team manager should be appointed to lead the delivery of the pilot courses during stage 4.
Correct Answer: A
Towards the end of stage 2, the stage 3 plan is being prepared. This includes the work required to promote the new courses to other training companies. In
addition to the current ways of marketing the courses, the Sales Director wants to advertise in trade magazines. The likely costs involved and the opportunities it
may bring have been identified.
As part of the ‘update the project plan’ activity, what should the project manager be responsible for?
A. Creating time and cost tolerances for the delivery of the magazine advertisements.
B. Creating the product description, with detailed quality criteria, for the magazine advertisements.
C. Recording the effect of implementing the magazine advertisements on the overall time and cost of the project.
D. Recording changes to ABC Company risk appetite as a result of using the magazine advertisements.
Correct Answer: A
All the products that are due in stage 3 have been completed, apart from the ‘updated corporate quality procedures’. The work has been completed but the product
has not yet been approved. The executive has been told that it will be signed off before the end of the project. In response to an exception report, the executive has
instructed the project manager to plan to obtain approval of the product in stage 4.
Is this appropriate application of the report management stage end’ activity, and why?
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A. Yes, because approval of the product can be carried forward into the next stage, with authority from the project board.
B. Yes, because the completion of the product in the next stage is a follow-on action recommendation for stage 4.
C. No, because approval of the products was planned for stage 3 and must be completed before the stage ends.
D. No, because a project-level exception plan is required before approval of the quality procedures can be delayed.
Correct Answer: A
CLOSING A PROJECT
Benefits relating to income and business reputation after the project has closed cannot be shown at project closure.
Which statement describes how the ‘closing a project’ process makes provision for this?
A. As part of the ‘prepare planned closure’ activity. It will be confirmed that the project has delivered what was defined in the project product description.
B. As part of the ‘prepare planned closure’ activity. It will be confirmed that the acceptance criteria defined in the project product description have been met.
C. As part of the ‘hand over products’ activity, the benefits management approach will be updated to include future activities for benefit measurement.
D. As part of the ‘hand over products’ activity, the ‘finalized materials’ will be passed to the operational business environments
Correct Answer: C
QUESTION 8
The Health and Safety Training Project is closing as planned. According to the contract terms, suppliers must submit all invoices within one week of project closure.
The project manager will issue a project closure notification informing all suppliers of this invoicing deadline as part of the ‘recommended project closure’ activity.
Is this appropriate, and why?
A. Yes, because the project board should approve the project closure notification drafted by the project manager.
B. Yes, because a project closure notification should be sent to suppliers as part of the ‘closing project’ process.
C. No, because the project board should issue a project closure notification as part of the ‘directing a project’ process.
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D. No, because the project manager should notify stakeholders using the approved project closure notification.
Correct Answer: B
The project is at the start of stage 3, and there will be six teams working on product delivery. In order to exercise control, the project manager has asked each team
to submit a detailed team plan for approval. The external team manager for the ‘e-learning course’ has agreed to submit a summary to the project manager, but will
submit the detailed team plan to the senior supplier to review and approve.
Is the team manager’s response appropriate, and why?
A. Yes, because a supplier may want to keep the details of the specialist work confidential.
B. Yes, because team plans are mandatory on a project of this size and complexity.
C. No, because the project manager needs detailed plans to manage the work of several teams.
D. No, because the team plan must be submitted to project assurance to check it is viable.
Correct Answer: A
The project is in stage 2. The project manager is reviewing stage status and has collected the checkpoint reports from the team managers. These show that the
products are being completed on schedule. However, project support has raised issues that quality reviews have not been completed as agreed. The project
manager reports in the highlight report that the stage is progressing well.
Is this appropriate, and why?
A. Yes, because the highlight report is a summary of the information in the checkpoint reports.
B. Yes, because the highlight report is used to provide the project board with stage and project progress.
C. No, because the project manager should have recorded the cause of the delay to the quality reviews in the lessons log.
D. No, because the issues raised by project support are a cause for concern and should be reflected in the highlight report.
Correct Answer: D
The project board has asked for highlight reports every six weeks during stage 3. As a result, the project manager has asked each team manager for checkpoint
reports every six weeks, in order to collate these into the highlight report. The team manager for the ‘marketed courses’ is new to team management.
Is this an appropriate action as part of the ‘controlling a stage’ process, and why?
A. Yes, because the project board will need to be updated with the progress of every team.
B. Yes, because checkpoint reports are a time-driven control providing progress information.
C. No, because the frequency of reporting should reflect the level of control required for the work package.
D. No, because the project board should decide on the frequency and content of progress reporting.
Correct Answer: C
MANAGING PRODUCT DELIVERY
The team manager for the production of the ‘marketing materials’ has identified that they will not be ready within the timescale agreed in the work package. The
team manager has sufficient tolerance to take corrective action. As a result, additional resources have been assigned to this work package.
Which theme is being applied?
A. Risk
B. Organization
C. Progress
D. Change
Correct Answer: A
In order for ABC Company to achieve the expected sales of the health and safety training course, the senior user will need to ensure that all staff understand the
objectives and target audience for the course. In addition, these sales will need to be added to each individual’s sales targets. These activities have been included
in the benefits management approach.
Is this appropriate, and why?
A. Yes, because how the benefits will be measured needs to be documented.
B. Yes, because the actions required to achieve the outcomes need to be documented.
C. No, because the expected sales increase should be recorded in the business case.
D. No, because actions to deliver the outputs should be recorded in the stage plan.
Correct Answer: A
A quality review of the ‘marketing materials’ has started. The team manager for the ‘marketing materials’ has been unhappy with the team’s workload throughout
the project and refuses to attend the review meeting to present the material. The team manager suggests that a new marketing team member make the
presentation. However, the chair decides to represent the marketing team and makes a list of actions to resolve later.
Is this an appropriate approach to the quality review, and why?
A. Yes, because the role of presenter should not be performed by a junior member of the team.
B. Yes, because the roles of chair, presenter and administrator may be combined.
C. No, because the role of presenter should be performed by the team manager.
D. No, because the chair should be independent from the product being reviewed
Correct Answer: D
The delivery of the pilot courses has been split into two separate products: ‘planned pilot courses’ and ‘delivered pilot courses’. ‘Planned pilot courses’ will be
produced during stage 3, and the ‘delivered pilot courses’ will take place during stage 4. This will allow the project board to approve the plan for the pilot courses
before the resources are committed to delivering the pilot courses.
Why is this an appropriate application of the plans theme to control the project?
A. Because a PRINCE2 project should focus on the quality of the products being delivered.
B. Because the pilot courses have been broken down into two separate products.
C. Because the project board should ensure that lessons from one stage are applied to the next stage.
D. Because the delivery steps to create the pilot courses have been aligned to the management stages.
Correct Answer: D
ABC Company carried out a similar project two years ago, in response to changes in health and safety legislation for the health service. The experiences from that
project were used to refine the corporate risk management policy. For that reason, the project board decided to use the corporate risk management policy in the
risk management approach for this project.
Is this appropriate, and why?
A. Yes, because experience from previous projects should be taken into account in the risk management approach.
B. Yes, because the corporate risk management policy was updated, as a result of lessons from previous projects.
C. No, because the risk management approach should be tailored to suit the project and its environment.
D. No, because a separate risk management approach is not necessary when the company has a risk management policy.
Correct Answer: A
QUESTION 17
An external consultant has signed a contract and agreed a work package to accredit the trainers. The Purchasing Manager will monitor the contract, which states
the requirement to organize the accreditation with the Training Delivery Manager. The Training Delivery Manager has tried to contact the consultant but there has
been no response. The project manager believes there is a risk that the consultant is prioritizing other clients’ work.
The Purchasing Manager has been assigned as the risk owner. Is this an appropriate approach to managing this risk, and why?
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A. Yes, because the Purchasing Manager is monitoring the contract and therefore best suited to controlling the risk.
B. Yes, because the Purchasing Manager should have identified the risk when the work package was agreed.
C. No, because the team manager should be the risk owner to risks concerning the delivery of a work package.
D. No, because the risk was transferred to the Training Delivery Manager when the work package was authorized.
Correct Answer: A
The project’s change control approach states that PRINCE2’s recommended issue and change control procedure will be used. The senior user has requested that
a new set of marketing materials and marketing channels be introduced to support the launch of the training course. The senior user has suggested that this should
be managed informally.
Where should the project manager record the issue, and why?
A. In the daily log, because a change to a product at the default level can be handled informally.
B. In the daily log, because the senior user has advised that this change should be informally.
C. In the issue register, because this is a request for change requiring a change to a baseline.
D. In the issue register, because issues should be recorded here first, before determining how to manage them.
Correct Answer: B
The external team manager for the ‘e-learning course’ has reviewed the quality register to ensure all quality activities have been completed. The ‘e-learning course’
has been approved and accreditation has been achieved. As a result, the team manager updated the work package to notify the project manager that it is
complete, and updated the team plan.
Is this appropriate, and why?
A. Yes, because the project man
Correct Answer: A
ABC Company uses a standard development model to develop courses and uses PRINCE2 to manage these projects. The objectives from the Health and Safety
Training Project have been documented in the business plan of ABC Company. This business plan has triggered this project. As a result, to save time, the
executive has decided to simplify the ‘starting up a project’ process. The project mandate will be adapted and becomes the project brief.
Is this appropriate, and why?
A. Yes, because the business outcomes are clear, the project brief can be a sample statement elaborating the mandate.
B. Yes, because the executive can initiate the project based on the project mandate by passing the ‘starting up a project’ process.
C. No, because the project brief should be a statement which includes a fuller description of the project.
D. No, because capturing lessons from previous projects identify lessons to be applied to this project.
Correct Answer: C
ABC Company has decided to include the Health and Safety Training Project in a programme to support their strategy to deliver globally. The programme team has
provided the detailed business justification and, as a result, the project board has decided that the business case will not need refining further during the ‘initiating a
project’ process.
Is this an appropriate action for the project board, and why?
A. Yes, because the project board are able to use the business case provided by the programme.
B. Yes, because when the project is part of a programme, the programme team provides the business case.
C. No, because the programme team cannot constrain the project manager’s choices.
D. No, because each project in the programme will need a revised business case.
Correct Answer: A
At the end of stage 2, the specialist ‘e-learning course’ supplier will be selected. As a result, it is decided that the quality management approach will not be created
until the end of stage 2, to take into account this supplier’s standards and techniques.
Is this appropriate, and why?
A. Yes, because the quality management approach should take into account the supplier’s standards, tools and techniques.
B. Yes, because the product description for each product will define the required quality approach within each stage.
C. No, because the quality management approach should be created during the initiation stage and updated later.
D. No, because the quality management approach should be limited to ABC Company’s quality standards.
Correct Answer: C
The executive identified that there would be a benefit to the construction companies as their working time lost due to accidents would be reduced. This was
included as a benefit to ABC Company in the business case for the Health and Safety Training Project.
Is this appropriate, and why?
A. Yes, because the benefits to the customer are an essential part of business justification for a project.
B. Yes, because both tangible and intangible benefits should be included in the business case.
C. No, because ABC Company will not achieve their benefits if construction companies do not book the courses.
D. No, because it is the customer’s benefits that should be used to justify the project business case.
Correct Answer: A
A construction company that is one of ABC Company’s key clients has agreed to provide a member of the staff to review and comment on the ‘e-learning course’.
Which stakeholder interest should the member of staff represent, and why?
A. Supplier, because this stakeholder provides the expertise required by the project.
B. Supplier, because this stakeholder is an external supplier.
C. User, because this stakeholder may train its staff using the ‘e-learning course’.
D. User, because this stakeholder ensures that the project provides value for money.
Correct Answer: C
