Problem Solving

Question 1

What is problem-solving?

Answer 1

A systematic, logical, and team-centered approach used to identify and resolve issues that affect mission effectiveness, work centers, and personnel.

This definition emphasizes the structured nature of problem-solving in a collaborative environment.

Question 2

Compare the 8-Step Practical Problem-Solving Method to the OODA Loop Model.

Answer 2

8-Step PPSM:
* Long-term, team-based, process improvement
* Structured and detailed steps
* Best for complex, systemic issues
* Focuses on root causes and standardization.

OODA Loop:
* Quick, individual, tactical decision-making
* 4 cyclic steps: Observe, Orient, Decide, Act
* Best for fast, reactive scenarios
* Focuses on speed and adaptability.

The 8-Step Method is more comprehensive, while the OODA Loop is designed for rapid responses.

Question 3

List the steps for the 8-Step Practical Problem-Solving Method.

Answer 3

• Clarify and Validate the Problem
• Break Down the Problem and Identify Performance Gaps
• Set Improvement Targets
• Determine Root Cause
• Develop Countermeasures
• See Countermeasures Through
• Confirm Results and Process
• Standardize Successful Processes.

The mnemonic for remembering these steps is: Cats, Bring, Solutions, Daily, Don’t, Skip, Checks, Seriously.

Question 4

What are the five basic styles of followership according to Kelley’s model?

Answer 4

• Sheep: Passive and uncritical; follow orders without engagement.
• Yes People: Active but dependent; eager to please, avoid dissent.
• Alienated Followers: Critical thinkers but passive.

These styles represent different levels of engagement and critical thinking among followers.

Question 5

Fill in the blank: The 8-Step Practical Problem-Solving Method is best for _______.

Answer 5

[complex, systemic issues]

Question 6

True or False: The OODA Loop Model is best suited for long-term, team-based process improvements.

Answer 6

False

Question 7

What is the primary focus of the 8-Step Practical Problem-Solving Method?

Answer 7

Root causes and standardization

This focus contrasts with the speed and adaptability emphasized in the OODA Loop.

Question 8

True or False: Yes People are critical thinkers who often dissent.

Answer 8

False

Question 9

What is the purpose of the 8-Step Practical Problem-Solving Method?

Answer 9

To identify and resolve issues that affect mission effectiveness, work centers, and personnel.

This method is designed to enhance organizational success and individual growth.