Professional Attitudes and Communication

Question 1

What are culturally significant attitudes that may impact communication?

Answer 1

eye contact, touch, and gestures

Question 2

What are examples of cultural groups you may encounter?

Answer 2

gender, racial, generational, socioeconomic groups, religious groups, etc.

Question 3

Not all individuals in a cultural group will share the same ____

Answer 3

characteristics

Question 4

The ASRT challenges radiographers to do what in relation to diversity?

Answer 4

challenges radiographers to put aside personal prejudice and emotional bias

Question 5

What are the 6 types of communication skills?

Answer 5

nonverbal communication, listening skills, verbal skills, attitude, validation of communication, communication under stress

Question 6

What are examples of nonverbal communication?

Answer 6

eye contact, body language, touch, appearance

Question 7

What are listening skills?

Answer 7

it is more than waiting for you turn to speak, giving the speaker full attention and focus, and responding appropriately

Question 8

What are verbal skills?

Answer 8

it is the ability to use language and content that is appropriate for your patient

Question 9

What is validation of communication?

Answer 9

an indication of a clear understanding of the message

Question 10

What does communication under stress do?

Answer 10

it interferes with out ability to process information accurately and appropriately

Question 11

What can you do to improve communication?

Answer 11

lower your voice, speak loud and clear, be nonjudgmental in both verbal and nonverbal cues, and request confirmation of listeners understanding

Question 12

What are the 5 ways to communicate with patients?

Answer 12

therapeutic communication, addressing the patient, valid choices, avoiding assumptions, assessment through communication

Question 13

Therapeutic Communication:

Answer 13

a process in which the healthcare professional consciously influences a client or helps the client to a better understanding through verbal or nonverbal communication

Question 14

Patient Subjective
Data:

Answer 14

what a patient tells you (says)

Question 15

Patient Objective Data:

Answer 15

what you see (observe)

Question 16

Addressing the patient:

Answer 16

AIDET, always use two patient identifiers, address patients correctly (avoid nicknames)

Question 17

Valid Choices:

Answer 17

acceptable alternatives that help patients feel competent and involved in their care

Question 18

Avoiding Assumptions:

Answer 18

helps in preventing errors during procedures

Question 19

Examples of common assumptions:

Answer 19

-use of routine positioning techniques for all outpatients
-patient understood and followed preparation procedures for contrast

Question 20

Assessment Through Communication:

Answer 20

Combining observation with therapeutic communications to determine patient’s ability to cooperate with the examination

Question 21

What are the 7 special circumstances that affect communication?

Answer 21

-patients who do not speak English
-the hearing impaired
-deafness
-impaired vision
-inability to speak
-impaired mental function
-altered states of consciousness

Question 22

Federal law guarantees that patients have the right to _____

Answer 22

effective communication

Question 23

When using an interpreter, make sure you ______

Answer 23

look at the patient when speaking so that they do not feel excluded

Question 24

What do you do when you have a patient that has impaired hearing?

Answer 24

-get the patients attention before speaking
-face the person
-speak clearly and at a moderate pace
-do not shout
-avoid noisy background
-rephrase when you are not understood
-be patient

Question 25

Why do you speak lower and louder when speaking to the hearing impaired?

Answer 25

because hearing loss is frequently in the upper register

Question 26

Deaf persons have their own _____

Answer 26

culture

Question 27

Impaired vision:

Answer 27

-ability to function depends on degree of vision loss na length of time since sight was lost or impaired -useful to ask what assistance is needed -some will prefer to touch your elbow as a guide -others will prefer a description of the surroundings

Question 28

Inability to speak

Answer 28

aphasia

Question 29

What is aphasia?

Answer 29

loss of ability to understand or express speech, caused by brain damage

Question 30

How can people with aphasia communicate?

Answer 30

some can write and others can nod

Question 31

Impaired Mental Function:

Answer 31

-abilities vary, so individual assessment is key -inappropriate to treat adults with mental disabilities as if they were children -repeating instructions is often useful

Question 32

Altered States of Consciousness

Answer 32

-it is important to communicate as if the patient can hear and respond -constant observation is required to avoid accidents -cannot rely on patients to remember or listen to instructions

Question 33

What are the 9 age stages?

Answer 33

1. neonate and infant 2. toddler 3. preschooler 4. school age 5. adolescent 6. young adult 7. middle adult 8. late adult 9. old age

Question 34

Neonate and Infant Age Range:

Answer 34

birth to 1 year

Question 35

Toddler Age Range

Answer 35

1-2 years old

Question 36

Preschooler Age Range

Answer 36

3-5 years old

Question 37

School Age Range

Answer 37

6-12 years old

Question 38

Adolescent Age Range

Answer 38

13-18 years

Question 39

Young Adult Age Range

Answer 39

19-45 years old

Question 40

Middle Adult Age Range

Answer 40

46-64 years old

Question 41

Late Adult Age Range

Answer 41

65-79 years old

Question 42

Old Age Range

Answer 42

80 years and older

Question 43

How do you communicate with neonates and infants?

Answer 43

watch tone and touch

Question 44

How do you communicate with toddlers?

Answer 44

2-3 word sentences; may need to immobilize

Question 45

How do you communicate with preschoolers?

Answer 45

conversation, use praise

Question 46

How do you communicate with school age children?

Answer 46

give honest and concrete information

Question 47

How do you communicate with adolescents?

Answer 47

since they can still be emotional during distress, show empathy

Question 48

How do you communicate with young adults?

Answer 48

involve them in the decision making process

Question 49

What happens in the middle adult stage of life?

Answer 49

onset chronic issues, memory issues, hearing loss, sight changes; involve them in decisions

Question 50

How do you communicate with late adults and people of old age?

Answer 50

may have dementia/Alzheimer's; allow them to make choices whenever possible

Question 51

Ageism

Answer 51

is a discriminatory attitude toward the elderly that includes the belief that all elderly are ill, disabled, worthless, or unattractive

Question 52

What is required when speaking with a patient's family?

Answer 52

empathy and patience

Question 53

Who created the 5 stages of grief?

Answer 53

Kubler-Ross

Question 54

What are the 5 stages of grief?

Answer 54

denial, anger, bargaining, depression, acceptance

Question 55

Denial

Answer 55

refusing to believe or even perceive painful realities

Question 56

Anger

Answer 56

experiences frustration, outrage; may vent to healthcare workers

Question 57

Bargaining

Answer 57

attempts to earn forgiveness or mitigate loss by being "very good"

Question 58

Depression

Answer 58

often quiet and withdrawn, and may cry easily

Question 59

Acceptance

Answer 59

accepts the loss or impending death and deals with life and relationships on a more realistic, day-to-day basis

Question 60

Know the ______ of communication with others in the healthcare environment

Answer 60

legal implications