QI-102-How to Improve with the Model for Improvement

Question 1

What are the three fundamental questions that are the basis of the Model for Improvement.?

Answer 1

1 - What are we trying to accomplish?
2 - How will we know a change is an improvement?
3 - What change can we make that will result in improvement?

Question 2

What are the 3 key components of a good aim statement?

Answer 2

1 - How good?

2 - By when?

3 - For whom (or what system)?

Question 3

Name 3 kinds of measures.

Answer 3

1 - Process

2 - Outcome

3 - Balancing

Question 4

What are the 5 steps needed to apply the Model for Improvement?

Answer 4

SEITI
1 - Set an Aim
2 - Establish Measures
3 - Identify Changes
4 - Test Changes
5 - Implement Changes

Question 5

What questions do the 3 measure-types answer?

Answer 5

Outcome = what are we trying to achieve?

Process = Are we doing the right things to get there?

Balancing = Are the changes introducing problems?

Question 6

What are the 5 approaches for coming up with a change?

Answer 6

CBT.cc

1 - Change Concepts
2 - Benchmarking
3 - Technology

4 - Creative Thinking
5 - Critical Thinking

Question 7

Give 4 examples of critical thinking tools that help identify change ideas, and gaps between current:ideal systems.

Answer 7

DIPP

1 - Driver diagram

2 - Ishikawa Diagram

3 - Process Map

4 - Pareto Charts

Question 8

What are 5 branch categories for an Ishikawa Diagram?

Answer 8

P.E2M2
1 - People

2 - Equipment
3 - Environment

4 - Methods
5 - Materials

Question 9

How many Change Concept categories are there?

Answer 9

9

Nine

Question 10

What is the mnemonic for the 9 change concept categories?

Answer 10

COME-DIP-ME
(instead of come with me)

like baptism

Question 11

Name the nine Change Concept categories.

Answer 11

Change the work environment
Optimise inventory
Manage time
Eliminate waste

Design error prevention systems
Improve workflow
Product/service design focus

Manage variation
Enhance producer:customer relationship