Quality Flashcards
(7 cards)
1
Q
What is quality control?
A
Monitoring, checking and testing procedures used
2
Q
Testing types
A
Destructive
Visual
chemical analysis
colour matching
dimensions
Digital measuring devices
3
Q
Advantages of quality control
A
improved product quality
increased customer satisfaction, reduced production costs
enhanced brand reputation regulatory compliance
4
Q
Disadvantages of quality control
A
increased costs due to inspections
rework
potential waste
5
Q
QA targets and examples
A
Eliminates defects
Maximises customer satisfaction
eg standards
modelling
6
Q
What is quality assurance?
A
System of procedures and policies that ensure products meet spec.
7
Q
TQM
A
improve QA by continuous improvement and feedback.
high quality
teamwork
