QUALITY MANAGEMENT Flashcards
(25 cards)
Plan Quality Management Purpose
To prepare the Quality Management Plan, defining procedures, standards, metrics, and responsibilities for managing and controlling quality.
Quality Metrics Use
Measure and verify the level of quality achieved in the project.
Gold Plating Issue
Can lead to customer dissatisfaction and additional work.
Quality Audits Purpose
Identify areas for process improvement.
Conformance vs. Nonconformance Costs
Costs spent to ensure quality versus costs due to poor quality.
Balancing Quality Impact with Other Project Aspects
Strive for a balance between achieving quality standards and managing other project constraints like cost and time.
Multicriteria Decision Analysis in Quality Planning
Prioritizes quality metrics.
Quality Management Plan Goal
Establish standards and procedures for managing quality.
Test and Inspection Planning
Plans how to conduct tests and inspections on project deliverables.
Manage Quality Focus
Prevent quality problems during project execution.
Test and Evaluation Documents
Created as a result of Manage Quality process.
Quality Audits in Manage Quality
Ensure application of quality procedures and standards.
Design of Experiments
An analyzes variables affecting Quality processes.
Flowcharts in Quality Management
Understand arrangement of events and decisions.
Control Quality Focus
Verify deliverables before customer acceptance.
Check Sheet in Control Quality
Counts defects or failures.
Statistical Sampling Purpose
Save time and money when inspecting large samples.
Inspections in Control Quality
Evaluate whether Quality objectives are met.
Quality Management in Adaptive Environments
Delivering exactly what the customer wants.
Retrospective Meetings in Adaptive Environments
Investigate root causes of problems.
Recurring Quality Issues in Agile Retrospectives
Implement root cause analysis processes to identify underlying causes of recurring quality issues.
Early Uncovering of Quality Issues
Advantage of Adaptive over Predictive Environments.
Prevention over Inspection in Quality Management
Prioritizes problem avoidance.
Control Quality Process
Compares Quality Control measurements with Quality metrics.
