quiz 8

Question 1

research shows as much as _____ of our communication time is spent listening

Answer 1

2/3

Question 2

phrase the speakers meaning

Answer 2

state in your own words, be objective, confirm

Question 3

understanding the speakers feelings

Answer 3

echo feelings engage in perception checking, empathy

Question 4

ask questions

Answer 4

support the speaker, dont stray from topic

Question 5

leveling

Answer 5

detail reduced, things omitted, loss of complexity

Question 6

sharpening

Answer 6

items heightened or emphasized

Question 7

assimilation

Answer 7

interpret something based on your biases, expectations, and needs; the message is reconstructed to reflect your views

Question 8

attending

Answer 8

2nd step, devoting attention to the information to the information you have received

Question 9

salience

Answer 9

what was most noticeable/significant

Question 10

mental bracketing

Answer 10

put irrelevant thoughts aside

Question 11

receiving

Answer 11

1st step, when seeing and hearing are experienced together

Question 12

noise pollution

Answer 12

sound in the surrounding environment that obscures or distracts our attention from auditory input

Question 13

multitasking

Answer 13

using multiple forms of tech at once, try to limit this to elevate attention to improve attending

Question 14

understanding

Answer 14

3rd step, of interpreting the meaning of another person’s communication by comparing new information with past knowledge

Question 15

short term memory

Answer 15

temporarily houses information

Question 16

long term memory

Answer 16

devoted to permanent information storage

Question 17

responding

Answer 17

4th step, communicating their attention and understanding to you

Question 18

feedback

Answer 18

positive/negative, timing

Question 19

back channel cues

Answer 19

verbal/nonverbal cues

Question 20

paraphrasing

Answer 20

summarizing others comments

Question 21

recalling

Answer 21

5th stage, remembering information is a crucial part of the listening process

Question 22

mneemonics

Answer 22

devices to aid memory

Question 23

eavesdropping

Answer 23

intentionally listening to private convorsations

Question 24

pseudo listening

Answer 24

behaving as if you are paying attention though you are really not

Question 25

aggressive listening

Answer 25

ambushing, only listening to someone to attack what they see

Question 26

narcissistic listening

Answer 26

self-absorbed listening: the perpetrators ignore what others have to say and redirect the consequences to themselves or their own interests

Question 27

listening to comprehend

Answer 27

accurately interpreting and store the information you recieve

Question 28

listening to dicern

Answer 28

distinguishing one sound from another, listening to vocal tone

Question 29

listening to analyze

Answer 29

carefully evaluate the message you are receiving and you judge it

Question 30

listening to appreciate

Answer 30

simply enjoying the sounds and sights you are experiencing

Question 31

listening to support

Answer 31

suspend judgment and openly express empathy

Question 32

task oriented listeners

Answer 32

seeing listening as a transaction, prefer brief, to the point and accurate messages from others

Question 33

relational listeners

Answer 33

view listening as an opportunity to build and maintain relationships with others

Question 34

critical listeners

Answer 34

focus on the accuracy and consistency of what another person says; critically consider and evaluate

Question 35

analytical listeners

Answer 35

withhold judgment until they have considered all the facts and issues

Question 36

nonverbal communication

Answer 36

uses multiple sensory channels, more ambiguous, has fewer rules, has more meaning (mixed meaning)

Question 37

_____ nonverbal communication, _____ verbal

Answer 37

93%, 7%

Question 38

_____ body language, _____ voice, _____ words

Answer 38

55%, 38%, 7%

Question 39

vocalists

Answer 39

how you say something, vocal and nonverbal - loudness, pitch, tone, and speech rate

Question 40

haptics

Answer 40

social polite - most common handshake functional - professional friendship - warmth love - intimacy sexual - arousal aggressive - hostile

Question 41

masking

Answer 41

project emotions you don't feel

Question 42

intensifying

Answer 42

exaggerating a feeling

Question 43

deintensifying

Answer 43

underplaying a feeling

Question 44

neutralizing

Answer 44

no emotion

Question 45

eye messages

Answer 45

express emotions, monitor feedback, regulate and control, hostility - prolonged staring

Question 46

civil inattention

Answer 46

things normally done in private - see in public avert your gaze

Question 47

emblems

Answer 47

translate into words

Question 48

illitrators

Answer 48

enhance messages

Question 49

regulators

Answer 49

control conversations

Question 50

adaptors

Answer 50

self - itch, move hair out of eyes alter - do onto someone else object - playing with a pen

Question 51

immediacy

Answer 51

find someone interesting or attractive

Question 52

power

Answer 52

influence or control other people

Question 53

passive

Answer 53

gestures below your waist. lack of eye contact, poor body posture

Question 54

assertive

Answer 54

gestures between your waist and chest, elbows are moving, strong eye contact

Question 55

aggressive

Answer 55

gestures above the chest, loud and. demanding voice, intense eye contact

Question 56

passive aggressive

Answer 56

communicate with a variety of body language movements, muttering, and facial expressions that don't match words

Question 57

territorially

Answer 57

the tendency to claim physical spaces as your own and to define certain locations as areas we don't want others to invade without permission

Question 58

public territory

Answer 58

have temporary occupancy

Question 59

primary territory

Answer 59

exclusive to the owner

Question 60

secondary territory

Answer 60

not exclusive to the you

Question 61

central marker

Answer 61

reserves your place

Question 62

boundary marker

Answer 62

divides territories with others