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Reliefband FAQ > Reliefband FAQ > Flashcards

Reliefband FAQ Flashcards

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1
Q

Which area of the central nervous system does the Reliefband affect?

A 
The emetic (E-met-tik) center of the brain
(controls the nausea in your stomach by sending opposite signal to cut off the feeling of nausea)
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2
Q

How does the Reliefband lead to reduced feelings of nausea?

A

The Reliefband stimulates a nerve in the wrist that travels up the nerve to the emetic center of the brain. You can actually feel a tingling in your fingers to signal that device is on the right spot on the wrist.

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3
Q

What medal is used for the Premier’s contact pads?

A

Nickel, Plated Gold, 316 L Surgical Steel

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4
Q

What potential irritants are used in the

Reliefband Classic?

A

Nickel & Latex

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5
Q

What (2) features are consistent between the Classic & Premier?

A
  • They both offer the same range of therapy intensity.

- The same level of maximum output.

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6
Q

How many intensity levels does the Classic have?

A

5

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7
Q

How many intensity levels does the Premier have?

A

10

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8
Q

How much gel is in the Conductivity gel tube?

A

7.5 ml (0.25 fluid oz)

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9
Q

How long does the conductivity gel last?

A

50 uses

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10
Q

Where can I purchase additional gel?

A

Reliefband & Amazon for $14.99

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11
Q

Are there more than one size gel tubes?

A

Nope!

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12
Q

Does the gel come with the device?

A

Yes

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13
Q

Does the charger come with the device?

A

Yes

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14
Q

Do batteries come with the device?

A

Yes, preinstalled

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15
Q

What are the 2 roles of the conductivity gel?

A
  • To have optimum therapy by penetrating beyond the skin to the nerve.
  • To allow comfort when using
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16
Q

What should be done to prepare the wrist for the Reliefband?

A

Apply conductivity gel the size of a pea, rub into a sheen the size of a large coin.

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17
Q

Where is the general area in which the contacts should be placed?

A

On the underside of the wrist, 2 finger length away from the crease in the wrist.

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18
Q

How long does it take the user to feel the effects of the band?

A

5-15 minutes or instantly. Can take longer for certain individuals.

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19
Q

What size can the Classic band be adjusted to?

A

4.5 inches - 9.5 inches

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20
Q

What sizes can the Premier be adjusted to?

A

5.5 inches - 9.5 inches

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21
Q

Should the Reliefband be used before or after symptoms start?

A

Both! Recommended to be used beforehand if you know what/when symptoms occur.
Or, immediately if symptoms occur out of nowhere.

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22
Q

What is the difference in power sources between the Reliefband Classic vs Premier

A

Classic = Has replaceable batteries (uses Lithium Coin Cell Batteries for $9.99 on reliefband.com (3V CR2025))
We recommend using Panasonic or Toshiba ONLY
Premier = USB cord

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23
Q

Does the Classic come with batteries?

A

Yes! Pre-installed

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24
Q

How long does the Classic band’s batteries last?

A

Can last up to 150 hours when used on the mid level setting.

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25
What kind of batteries does the Classic band use?
3 V CR2025 Lithium Coin Cell Batteries
26
Where can I find replacement batteries?
Most pharmacies or on Reliefband.com
27
How long does the Premier last with each charge?
Minimum of 18 hours at the mid level intensity
28
How long does the Premier take to fully charge?
45 minutes when the battery is less than 15%
29
How strong is the Reliefband's stimulation?
40 Mila Amps. If you are familiar with a Tens device, it has the similar science behind it. However, a tens device can go from 200-300 mila amps to stimulate the muscle. The reliefband is made to be effective and more comfortable on the nerve so it uses less mila amps way less intense.
30
Can I charge the Premier in different countries?
Yes! As long as it is plugged into a 5 Volt USB Port
31
How does a user know if the contacts are | positioned in the right spot? (How do they know if the band is working)
You will feel a light tingling in the palm of your hand and middle fingers.
32
Are either models of the band waterproof?
Both of the Reliefband's are splash-proof, but do not submerge. Can resist splashing from rain/waves/etc.
33
How much do each Reliefband models cost?
``` Classic = $119.99 Premier = $199.99 ```
34
What discount can the customer receive?
CustomerService20 for $20 off | if customer wants more than $20 off, offer my personal code for 20% off
35
What age do you have the be to use the Reliefband?
Anyone 12 and up. Children under 8, should ask a pediatrician before use.
36
Can kids under 12 use it?
Kids around 12 are most appropriate to use the device, but often kids younger than 12 can meet the criteria as well as long as they can understand how to use the technology. We recommend speaking to their pediatrician before use.
37
What are the 2 reasons why Reliefband would be unsuitable for kids?
1. If they can't understand how to adjust the therapy or use it. 2. The batteries could be a choking hazard.
38
Why shouldnt a baby use it?
Should only be used by users 12 and up.
39
Can it be used on animals? (or anything not human)
No, we do not have any research on that.
40
How many bands does a user need to wear at once?
Only one! Because we are not sea-bands nor pressure bands.
41
Which arm must the Reliefband be worn on?
Either, whichever one is most comfortable for the user.
42
What side effects are associated with the Reliefband?
There are no drug like side effects! | May have slight skin irritation if user is allergic to latex or metals (is user uses Classic).
43
What is the 1 potential contraindication | (con-tro-in-dict-ation) with using Reliefband?
Those with Pacemakers must consult with their doctor before use. We CANT give medical advise.
44
Can the Reliefband be used on a wrist that is affected by carpal tunnel?
The therapy will still be effective as long as the user can feel stimulation.
45
Can medications/drugs be taken while wearing a Reliefband?
Yes!
46
Can users consume alcohol while wearing a Reliefband?
Yep!
47
Can the Reliefband be worn everyday?
Yes, as long as needed. Reapply gel every 2-3 hours in case you can no longer feel the stimulation.
48
Can the Reliefband be worn while sleeping?
Yes! It is safe to use while sleeping and wont | decrease its effectiveness!
49
Should the Reliefband be worn while showering?
No.
50
What allows the Reliefband to continuously work effectively after years of wear?
By storing the Reliefband in proper conditions and always turning the device off after use. (Make sure to replace batteries when needed, and clean contact pads when needed)
51
What is nerve fatigue and what is its cause?
Nerve fatigue is caused when other brands use pressure as the only solution to relieve nausea. As opposed to Reliefband that uses stimulation to penetrate to the median nerve (Example: Sea Bands).
52
How does Reliefband combat nerve fatigue?
Reliefband eliminates this problem all together by using our unique mechanism of action called "Transdermal Nueromodulation". This is the process in which the nerve is stimulated opposed to having pressure be put on the nerve.
53
What benefits does Reliefband provide to | combat nerve fatigue?
The body never gets use to the therapy and provides long lasting solution.
54
What conditions (11) are officially indicated for using Reliefband?
1. Car Sickness 2. Sea Sickness 3. Air Sickness 4. Migraines 5. Chemotherapy 6. Hangovers, 7. Nausea from Amusement Rides 8. Morning Sickness 9. Anxiety 10. Gaming Nausea 11. Post-Op Nausea.
55
Why doesn't Reliefband help with "____" | Example: Vertigo, Hyperemesis, GERD
The Reliefband has not been clinically tested for the relief of nausea and vomiting associated with "_________", however we have plenty of customers who have used and found success with this ailment throughout the years. Because we are an FDA cleared product, we do need substantial evidence in order to make claims, which we do not have at this time. We recommend speaking with your physician to ensure Reliefband is the best option for you!
56
How does the FDA classify the Reliefband?
The Reliefband is cleared by the FDA as an anti-nausea and vomiting device.
57
What does it mean when the Reliefband is FDA cleared?
It means that it is a non-invasive treatment that is safe to use.
58
Why isnt the Reliefband "approved" by the FDA?
The technology has already been invented, so that is why the Reliefband is already cleared by the FDA.
59
Where was the Reliefband manufactured? "MFD"
Malaysia
60
Where is Reliefbands HQ?
Pennsylvania. A suburb outside of Philadelphia.
61
What nerve does the Reliefband stimulate, and where is it located?
The median nerve that is located on the underside of the wrist.
62
How do you assist a customer in this situation? | "My reliefband isn't working, I need to return"
* TRY AND SAVE THE SALE* 1. Make sure they ordered from reliefband.com, and find their order. 2. Find what product they purchased and the date. 3. Ask questions on why it does not work (gather info!) 4. Beyond 30 days, ABSOLUTELY NO money back returns. 5. After 1 year, try and trouble shoot with the info customer provided. 6. If manufacturer error, see if they would like to EXCHANGE ONLY. (i.e button fell off, etc).
63
How much are taxes?
Taxes vary depending on the State. Taxes only apply to; Illinois, Pennsylvania, California and New Jersey.
64
Why are taxes only applied to customers located in Illinois, Pennsylvania, California and New Jersey?
That is where the Reliefband offices are located
65
What postal service will deliver the customers package?
We do not get to decide. The system automatically chooses the cheapest option for shipping.
66
How often are new codes available for use?
Every Monday
67
What is the better deal? $20 off or 20% off?
20% off
68
How much does shipping cost for Canada orders?
$25
69
How much is ground shipping in the US?
~F R E E~
70
How much is expedited shipping for US?
$35
71
Is there an installment payment plan?
Yes! 3 interest free payments with affirm
72
How much do I pay to affirm if I wanted to buy the Premier?
3 payments of $67
73
How much do I pay to affirm if I wanted to buy the Classic?
3 payments of $40
74
How long will my package come to me if I payed for expedited shipping?
3-4 business days for shipping, BUT add another 1-2 business days for the order to process

Reliefband FAQ (1 decks)

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