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CAPM-PMI > Section 16 : How to conduct stakeholder communication > Flashcards

Section 16 : How to conduct stakeholder communication Flashcards

1
Q

How to conduct stakeholder communication ?

A
  • Identify stakeholders
  • Develop a communication plan
  • Communicate regularly
  • Use multiple channels
  • Be responsive
  • Be open to feedback
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2
Q

How to identify the stakeholders ?

A
  • Determine your stakeholders
  • What are their interests?
  • What are their concerns?
  • Tailor your communication to stakeholder needs
  • Ensure that you are engaging all relevant parties
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3
Q

How to develop a communication plan ?

A
  • How you will communicate with stakeholders
  • What information you will share
  • How often you will communicate
  • Frequency of communication
  • Email
  • Meetings
  • Project updates
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4
Q

How communicate regularly ?

A
  • Timely
  • Transparently
  • Helps keep stakeholders informed about project progress
  • Allows stakeholders to provide feedback
  • Gives stakeholders the opportunity to ask questions
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5
Q

How to use a multiple channels ?

A
  • Stakeholders may prefer different channels of communication
  • It is important to use a variety of channels to ensure that you are reaching everyone
  • In-person meetings
  • Email
  • Phone calls
  • Video conferencing
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6
Q

Why should you be open to feedbacks ?

A
  • Valuable
  • Can help to improve projects
  • Feedback
  • Concerns
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7
Q

What do we need to communicate appropriately ?

A
  • Stakeholder needs (ask how they want to receive the information)
  • Stakeholder preferences
  • Nature of the information being shared
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8
Q

What are the different type of stakeholder communication channels and tools ?

A
  • Reporting
  • Presentation
  • Video conferencing
  • Project management platform
  • Email
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9
Q

How to do reportings ?

A
  • Used for regular project progress updates * Dashboards
  • Email
  • Project management platform
  • Presentation tool (PowerPoint, Google slides)
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10
Q

What do you highlight in presentations ?

A
  • Project plans
  • Budgets
  • Live presentation tool
  • Recorded presentation
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11
Q

What are the video conferencing ?

A
  • Used for interactive communication
  • To see and hear in real-time
  • Interact in discussion and feedback
  • Zoom
  • Google meet
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12
Q

What is the project management plateforms ?

A
  • Used for complex projects with multiple stakeholders
  • Asana
  • Trello
  • Tasks and deadlines
  • Communications
  • Progress in real-time
  • Collaborate with the project team
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13
Q

What is PMIs ?

A

Project management infilterment system

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14
Q

How do you gather the informations ?

A
  • Business needs
  • Project requirements
  • Gathering information about features and requirements
  • Talking to stakeholders
  • Researching industry trends
  • Working with subject matter experts
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15
Q

How do you coordinate with different teams ?

A
  • Development teams
  • Testing teams
  • Operations teams
  • Everyone is aligned
  • Everyone is working towards the same goals
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16
Q

How to clarify and refine the requirements ?

A
  • Work with stakeholders
  • Understand stakeholder needs
  • Communicate stakeholder needs to the development team
17
Q

What is effective communication ?

A
  • Aids in avoiding misunderstandings
  • Goals
  • Requirements
  • Timelines
18
Q

What is the communication formulas ?

A

It show how many communication channels :
N(N-1)/2
N : Represent the number of stakeholders

19
Q

What is push communication ?

A

Push communication is a one-direction communication style often used when the sender doesn’t expect an immediate response, and it’s written. If confirmation is necessary to ensure that the receiver has understood or seen the message, the sender should specify that.

20
Q

What is a pull communication ?

A

Pull communication is a method of allowing stakeholders to access information at their leisure. Pull communication can provide a sense of trust between stakeholders and the project manager, as it provides transparency. Some examples of pull communication include: Project website or landing page

CAPM-PMI (21 decks)

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