Service

Question 1

H - Howdy (Greeting)

Answer 1

15-45 seconds
Flag table with bev naps
Friendly welcome
FTG (first-time guest - ask if they have been here before)
Tell the story
Power of two - suggest specific drinks and apps

Question 2

E - Engage (drinks/order)

Answer 2

2-3 minutes
Serve drinks
Provide menu assistance (tell the story, upsell, be a menu tour guide)
Take order using pivot points, repeat order, and describe steak temps
PBR (prebus, bread and refills)

Question 3

A - Arrive (apps/salads/entrees)

Answer 3

Deliver apps (6-8 minutes)
PBR
Deliver salads (5 minutes)
PBR
Deliver entrees (12-15 minutes)
Check back (2 minutes, 2 bites)
Accommodate needs properly

Question 4

R - Respond ( Maintenance)

Answer 4

Respond (13 minutes)
Maintain table ( PBR, bev naps, peanuts, etc.)
Use responses such as “right away” or “my pleasure”

Question 5

T - Thank You (wrap up)

Answer 5

Thank you (5 minutes)
Drop check ( don’t rush the guests)
Make change quickly
Give a heartfelt thank you with a smile
Ask yourself if you made their day

Question 6

PBR definition

Answer 6

Prebus, Bread, and refills